Information Technologist II

Location
East Lansing MI
Posted
Jul 26, 2017
Administrative Jobs
Technology, Analysts & Programming
Institution Type
Four-Year Institution
Working/Functional Title

Asset and Configuration Manager

Position Summary

Serves as the Information Technology (IT) Process Manager responsible for all aspects of the Problem Management and Asset/Configuration Management function for IT operations, including management of policies and process of Problem and Asset/Configuration Management; management and execution of the operational activities related to Problem and Asset/Configuration Management; active participation in the development and maintenance of a road map for fully implementing Problem and Asset/Configuration Management. This position will be responsible for independently coordinating and controlling ITIL aligned policies, procedures, and communication for efficient and prompt handling of all IT Problems and Assets and Configuration Items (CIs). The IT Problem and Asset/Configuration Management processes and tools must help minimize the impact of incidents to the business; improve day-to-day operations of the IT organization; and deliver value to the business and our customers.

Unit Specific Education/Experience/Skills

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. 

Desired Qualifications

Three years of experience with Enterprise IT Problem and Asset/Configuration Management and IT Service Management principles, processes, tools, and methodologies;  ITAM certification; ITIL Intermediate capability stream; Six Sigma certified; experience and knowledge of ITIL service management process implementation and supporting tools; experience in using ITIL best practices for cross functional environments, including Infrastructure, Operations, and Applications; excellent leadership skills; ability to act as a leader; excellent written, oral, and interpersonal communication skills; ability to present and discuss functional and technical information in a way that establishes rapport; ability to clearly articulate messages to a variety of audiences, persuade and influence across the organization, and gain understanding; ability to establish and maintain strong relationships; ability to have a vision of the big picture; committed to a continual cycle of process improvement; knowledge and experience with the higher education landscape; demonstrated strong analytical, reasoning, and problem-solving skills; ability to collect, organize, and analyze data using tools such as data modeling and data flow diagrams; research skills to gather and analyze the necessary information to make recommendations; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; ability to work with staff at all levels of the university; familiarity with SAP, SAP Solution Manager, SAP ITSM experience is a plus.

Required Application Materials

Resume

Cover Letter

Work Hours

STANDARD 8-5

Bidding Eligibility Ends 8/01/2017 at 11:55 PM