Financial Aid Outreach Assistant

Los Altos Hills
Jul 26, 2017
Institution Type
Community College

Foothill-De Anza Community College District

Financial Aid Outreach Assistant

Posting #: 17-002

Campus: Foothill College

Number of Working Months: 12 Months

Starting Salary: $3,938.71 per month

Close Date:

Open Until Filled: Yes

Employment Duration: Full-Time


Starting Salary: $3,938.71 (per month) plus benefits; Salary Grade: C1-41
Full Salary Range: $3,938.71 - $5,263.92 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

This position has high contact with students and will spend some time assigned to the Financial Aid Office front desk at Foothill College. This position may spend some evenings each week at our secondary site - the Foothill College Sunnyvale Center. The Foothill College Financial Aid Office is funded by both state categorical funds and campus general funds. The position will involve a high volume of contact with students, college personnel, and the general public while also carrying a desk workload directly related to federal, state, or institutional financial aid programs. There may also be heavy phone and email contact with people. The incumbent will officially report to the Financial Aid Director, but will have oversight and group work assigned from the Financial Aid Outreach Coordinator.

Under the direction of assigned supervisor, perform specialized outreach duties to increase and promote awareness and participation in student financial aid programs; provide financial aid information to students, parents; staff, and the general public; and assist in determining financial aid eligibility according to federal and State regulations and requirements.

Depending upon assignment, duties may include, but are not limited to, the following:

  1. Perform financial aid outreach and follow-up activities to targeted populations; present financial aid information to students, parents, staff, and the general public in a variety of settings, including high schools and college classes.
  2. Assist Financial Aid staff in formulating and implementing outreach strategies.
  3. Provide technical assistance and information to students regarding regulations and requirements of various federal, state and district financial programs such as grants, loans, work-study, fee waivers, scholarships, and contingency funds.
  4. Instruct students in correct procedures for completion of forms and applications; inform applicants of requirements and restrictions; review forms and data files for accuracy and completeness; verify consistency of information.
  5. Assist applicants by accepting forms and documents, interpreting dependent or independent status, resolving complaints, explain eligibility and other factors.
  6. Provide assistance, information and training to faculty, other campus staff and the public as requested or assigned.
  7. Review and determine status of applications and forms; refer difficult issues for assistance and resolution; notify students of need for additional information.
  8. Answer telephones and e-mail and provide information and assistance as required.
  9. Prepare, receive and transmit student and account data files to verify student status, report disbursements and update borrower records.
  10. Schedule and conduct group and/or individual entrance and exit interviews for student loan borrowers and student employees.
  11. Interview Work-Study students for placement into positions on and off-campus; monitor coordination of off-campus work assignments.
  12. Collect, compile, verify and record information for the preparation of various reports and/or reporting processes.
  13. Maintain complex electronic records and prepare electronic reports according to established guidelines and procedures.
  14. Operate a variety of office equipment including a word processor, computer terminal, copy and adding machine, and other peripherals.
  15. Verify eligibility for and accept awards, which initiate disbursements in a variety of programs according to established guidelines and procedures.
  16. Respond to requests from other educational institutions, agencies, lenders, creditors and prospective employers involving verification of student status and records.
  17. Attend training sessions and workshops to remain current on financial aid regulations and procedures, which affect assigned duties.
  18. Train and provide work direction and guidance to student assistants; assist in the hiring process of casual and student employees; monitor payroll for respective student assistants.
  19. Perform related duties as assigned.


Knowledge of:

  1. Rules, regulations and policies of the financial aid programs.
  2. Principles and techniques of interviewing in an environment with a diverse clientele.
  3. Operation of a computer and related software.
  4. Oral and written communication skills.
  5. Record-keeping techniques.
  6. Interpersonal techniques using tact, patience and courtesy.

Ability to:

  1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Perform specialized outreach duties to increase community awareness of financial aid programs.
  3. Provide assistance and information to students, staff and the public.
  4. Determine program eligibility based on application data and supporting documentation.
  5. Interpret and apply laws, rules and policies of the financial aid program.
  6. Communicate effectively both orally and in writing.
  7. Continually upgrade knowledge of hardware and software provided as tools to perform duties.
  8. Establish and maintain cooperative and effective working relationships with others.
  9. Maintain accurate records and prepare reports.
  10. Assign and review the work of part-time and student employees.
  11. Analyze situations accurately and adopt an effective course of action.
  12. Work independently with little direction and represent the entire financial aid program in public settings.
  13. Meet schedules and time lines.


  1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Any combination equivalent to College-level coursework AND three (3) years general clerical office experience involving public contact.



  1. Indoor and outdoor environment.
  2. Constant interruptions.

Physical Abilities:

  1. Hearing and speaking to exchange information in person and on the telephone and make presentations.
  2. Dexterity of hands and fingers to operate computer keyboard and related equipment.
  3. Seeing to read various materials.
  4. Standing for extended periods of time.
  5. Reaching overhead, above the shoulders and horizontally.
  6. Bending at the waist, kneeling or crouching.
  7. Lifting, carrying, pushing or pulling heavy objects up to 30 lbs.


  1. A District on-line application on *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. A cover letter addressing your qualifications for the position.
  3. A current resume of all work experience, formal education and training.

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our “Applicant Information” to assist with technical difficulties at:

Position: Full-Time, Permanent, 12-months per year
Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site:

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:
Employment Services
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, California 94022
(650) 949-6217


To apply, visit:


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