Director Enterprise Systems Support

Wilmington, North Carolina
Jul 26, 2017
Institution Type
Four-Year Institution

Position Title: Director Enterprise Systems Support
Department: Enterprise Systems Support - 55220
Vacancy Number: E185
Position Number: 54
Location of Workplace: Main UNCW Campus

Summary of Position:
This position will serve as a strategic leader and manager for the Department of Enterprise Systems Support. The director provides leadership and direction in the design, review, development, deployment, recommendation and implementation of complex, mission critical enterprise software solutions. The position is held accountable for strategic decisions recommended to the CIO that fall under the purview of this department. The director serves on the ITS Management Team as the primary officer representing the department of ESS.
Duties and responsibilities include:
Manages the implementation of multiple simultaneous campus-wide projects
Builds and maintains analytics capacity to drive decisions with data
Leads data administration efforts through participation on Data Governance
Conducts outreach initiatives to provide leadership in the deployment and support of academic-focused technologies
Strategic decision making, implementation strategies, budget management, staff development, and timely deployment of upgrades
Performs software evaluation and vendor negotiation
Researches cost effective solutions
Assesses project requests, collaborates with campus constituents to determine university wide project priorities
Manages and/or provides in-depth technical expertise for complex projects
Annually reviews and presents organization planning and framework for the department of ESS to the CIO
Collaborates with campus community to encourage and promote innovative IT solutions for both academic and administration needs
Maintains an understanding of campus technology needs as well as a broad understanding of industry trends and best practices
Analyzes and modifies (as appropriate) organizational structure and policies and procedures to ensure effective and efficient delivery of services
Interacts with senior executive management, various planning committees, and faculty at the direction of the CIO
Serves on GA committees and councils as an official representative of UNCW with regard to ERP issues
Resource Management:
Effectively manages human and financial resources to align with programmatic, strategic, and operational goals for each major function within ESS
Strategic alignment of staff to accomplish departmental goals
Researches training opportunities and requirements for departmental staff to maintain or attain required competency levels to meet the business needs of the department
Completes performance evaluations and initiates discussions as necessary for improvement action plans
Manages maintenance contracts for enterprise systems
Forecasts expansion budget requests to be presented to the CIO
Maintains the fiscal integrity of ESS operating budgets
Appraises completed projects with management team to ensure the quality and quantity of services performed by staff meets or exceeds the expectations of the campus
Orchestrates procurement plans with outside vendors

Minimum Requirements:
Knowledge, Skills and Attributes:
Able to effectively communicate to and collaborate with staff, customers, and senior administrators
Employee hiring, supervision and talent development
Strong team focus
Knowledge of web application development technologies
Familiarity with Identity and Access Management
Effectively represent the university in system-wide committees and other forums
Ability to work effectively as part of a collaborative management team
Experience leading
Banner/Colleague/PeopleAdmin operations, maintenance and upgrades
Programming experience
Experience with ODS
Experience with document imaging systems such as ImageNow
Experience with report writing, analytics and decision support
Experience managing data driven projects involving timelines, vendor relationships, and budgets to ensure projects are delivered with the highest quality and within specified time periods
Experience directing and managing staff responsible for acquiring, implementing, maintaining, upgrading and supporting enterprise systems in a university environment
Experience providing enterprise-level application support utilizing Oracle and SQL databases and Windows and Linux operating systems
Advanced analytical skills and understanding of delivering secure and accurate results
Experience with negotiating/working with vendors (Ellucian, Lexmark, Academic Partners, Blackboard, etc)
Educational background and work experience:
A four year degree in Computer Science or related field and 5 years of experience in the technology field with 1 year experience in management of technology staff or an equivalent combination of education and experience

Preferred Qualifications:
At least five years of experience in management of technology staff in higher education is preferred

Primary Function of Organizational Unit:
The Department of Enterprise Systems Support is a part of Information Technology Services (ITS) at the University of North Carolina Wilmington. ITS is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. The Department of Enterprise Systems Support provides innovative, stable, cost effective and secure enterprise solutions to the campus community. This includes day to day support for production applications and systems, timely implementation of upgrades and releases, development and analysis to support the operational requirements and mandates for production applications and systems and user access for production applications.

University Information:
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. A public institution with nearly 16,000 students, the university is known for its superb faculty and staff and powerful academic experience. With an array of high-quality programs at the baccalaureate and master’s levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is consistently recognized at a national level for academic excellence and affordability by publications like U.S. News & World Report, Kiplinger’s Personal Finance and The Business Journals. UNCW also recently earned the 2015 Community Engagement Classification from the Carnegie Foundation for the Advancement of Teaching, bestowed to higher education institutions dedicated to community involvement.

EEO Statement:
UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified men and women from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

Months Per Year: 12 Months
Position Type: Permanent
Job Posting Date: 07/25/2017
Priority Consideration Date: 08/08/2017

Priority Consideration Information:
Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.

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