Technical Support Specialist II
Job ID 2017-2142
Posted Date 7/18/2017
Org Number 010620
Department Math/Sci Coll Course Fees Spec Inst
Division Provost Vice President
Job Type Staff
Proposed Salary Range $20.55 per hour (42,763.50 annually)
Targeted Job Start Date 7/5/2017
Hours Per Week 40
Weeks Per Year 52
Regular Workdays/Hours Monday through Friday
Preference Date ..
Ensure the proper day-to-day operation of technology applications and equipment. Provide assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.
Department Specific Essential Job Functions
Technical support that provides immediate on-site support to faculty, staff, and students. Troubleshoots complex hardware problems. Recommends and implements policies and procedures. Provides assistance and technical support. Provides support and installation of hardware and software. Performs repairs and routine maintenance on computer equipment and arranges for vendor repair service as needed. Maintains hardware and software inventories and all appropriate records necessary. Assists in providing security of hardware and software. May assist in providing multimedia and technology training to faculty, staff, and administrators. May evaluate, recommend, and coordinate the purchase of hardware and software. Maintains a customer service attitude at all times. Ensures systems documentation follows best practices, is up-to-date, accurate, and tested. Continually updates skills and knowledge relative to the position and the technology industry. May work nights or weekends as necessary. Reports to the Coordinator of Technical Services and the Dean of the College. Performs other duties as assigned.
Requires an associate's degree MIS or related field plus 3+ years of relevant experience in the chosen field or if no degree, 5+ years of relevant work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts.
Experience with Microsoft Outlook, Windows Servers, Active Directory, scripting, deployment software, LINUX/UNIX, group policies, backup software, and network printers. Experience with TCP/IP and Microsoft networking environment. Demonstrated knowledge of microcomputer hardware and software, including Microsoft operating systems and Office applications. Bachelor's Degree in Computer Science, MIS, or related field, is strongly preferred. Previous Supervisory experience preferred.
Works under minimal supervision with some latitude for independent judgment. This position may train and supervise student employees. Excellent computer and communications skills. Ability to analyze, evaluate, and solve system related problems. Ability to work independently, and maintain courteous attitude in dealing with students, faculty, and staff and visitors in a high traffic/call volume environment. Must be self-motivated; detail oriented, and continually strives to provide excellent support. Must possess a thorough working knowledge of Microsoft and Macintosh operating systems and software applications including photo and video editing software. Must be able to prioritize tasks by urgency and importance in order to minimize the impact on University services.
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms.
Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.