Program Manager, Assessment & Testing Services

diversity employer

Campus or Location Western Campus

Vacancy Number 056-18

Reports To AVP

Recruitment Type External/Internal

Job Category Professional

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Collaborates with the Associate Vice President, Academic Professional Development and Assessment and colleagues to develop, implement, and evaluate the strategic direction of the department. Oversees the operations, and supervises staff of the assigned campus based testing center.

Job Responsibilities

Provides leadership and coordination for the campus based testing center

Plans, manages and directs the delivery of campus assessment and diagnostic services both within the testing center and in coordination with Faculty, the Counseling department, and campus based outreach activities, with emphasis on innovative ways to engage students

Collaboratively establishes strategic directions with the Supervisor of Assessment and Testing for testing/proctoring services on campus, off campus assessment, and for the College's distance education programs

Supervises staff including recruitment and hiring, training, and performance management

Collaborates with the Associate Vice President, Academic Professional Development and Assessment to establish annual unit goals, objectives and operating/capital budgets

Works with counterparts from the other campuses to develop, implement and evaluate program goals and objectives to insure a consistent One College approach to testing services

Creates avenues for information sharing with Directors of Counseling and the Enrollment Center, and the Assistant Dean of the Learning Commons to consistently support testing services for students

Keeps current knowledge of trends in testing and assessment through review of literature, internet resources, and professional organizations

Maintains current awareness of emerging prior learning concepts and technologies

Performs other duties as assigned

Required Qualifications

Master's degree in a related field
o Significant related experience may substitute for education

Minimum of three years of demonstrated experience working with students in a higher education environment

Demonstrated experience in assessment and testing services

Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

Demonstrated experience forecasting, planning, maintaining, preparing and monitoring a business area's budget

Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

Possess comprehensive knowledge of existing and emerging assessment theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus

Possess strong commitment to providing excellent customer service

Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork

Demonstrated ability to manage relationships, create opportunities and solve problems

Possess strong leadership, organizational, and time-management skills

Possess excellent written, verbal, and interpersonal communication skills

Work accurately with great attention to detail and is results-oriented

Ability to effectively complete work assignments independently

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

Ability to collaborate, negotiate and resolve conflicts on major projects

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Demonstrated intermediate project management skills

Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel and PowerPoint

Possess sensitivity to appropriately respond to the needs of a diverse population

Service Focus


Quality of Work



Time Utilization

Continuous Improvement

Preferred Qualifications

Master’s degree in Adult Education, Psychology, or a related field

Demonstrated experience with an emphasis on assessment and testing

Work Schedule

Standard College hours, 8:30 am to 5:30 pm

Posting Open Date 07/25/2017

Open Until Filled No

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Master's degree in a related field?
    • yes
    • no
  2. * Do you have a demonstrated experience in assessment and testing services, supervising, planning, assigning, scheduling and ensuring the quality of the work of others, forecasting, planning, maintaining, preparing and monitoring a business area's budget?
    • yes
    • no
  3. How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents