Client Services Representative
Position Number: 00043299
Primary Function of Organization Unit: The client service representatives act as a first point of contact for all potential and current clients, referring veterinarians, and visitors to the Veterinary Hospital. Ensure professional / effective communication and excellent customer service while completing all assigned duties. Duties include but are not limited to managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies. This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.
Essential Job Duties: The client services and service receptionists provide customer service to VH clients and act as a first contact for all potential and current clients. Ensure excellent customer service to current and potential clients. Check in clients, answer phone calls, make appointments, take deposits, billing, and work closely with internal and external clients to answer questions/concerns. Will provide coverage for client service team members and receptionists as needed based on scheduling needs.
Department Required Skills: Knowledge of MS Office products, email, fax and copy machines. Previous client service experience in a veterinary or medical setting required. Excellent verbal and written communication skills. Must be able to lift up to 30 pounds with our without reasonable accommodation.
Preferred Experience, Skills, Training/Education: Client services experience in a veterinary setting.
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.