POL Telecommunications Operator
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
We are currently seeking a POL Telecommunications Operator who will advance the institution's proud tradition of excellence in academics, student life and community service.
You: You're great at multi-tasking in a fast-paced environment, you have keen powers of observation and good judgment, and you can relay information quickly and efficiently.
Your mission: You'll be the primary contact in the POL Dispatch Center for both the HCC community (when they need POL/security assistance) and for field officers (when they need assistance and/or information during both routine and emergency situations). The dispatch center is open seven days a week, 24 hours a day.
Your work: As you're taking calls as described above, you'll maintain a computerized, active daily-duty record reflecting officer and duty location assignment. In addition, you'll maintain accurate and up-to-date POL and security report files, which may include highly sensitive and confidential information.
We'll count on you to maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations, and be able to operate the multi-modal mass-notification system foe relaying prompt, accurate emergency information to students and staff.
Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!
Houston is a city with limitless possibilities:
• Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
• 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation's top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you're ready to join an amazing team, please apply right away.
It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. Applicant must not have been convicted of any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years, and must not have received probation or court-ordered community supervision for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Applicant must not be currently charged with any criminal offense for which convictions would be a bar to licensure.
High school graduate or have passed a general educational development (GED) test indicating high school graduation level. College Associates degree preferred.
Valid Basic Telecommunicator Certification from the Texas Commission on Law Enforcement Standards and Education
Previous POL/dispatch communications experience preferred. Two (2) years higher education /campus POL dispatching experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Employees in this position will be scheduled to work rotating shifts in a 24/7 environment. Employees will be expected to work holidays, nights and/or weekends to meet staffing and scheduling requirements.
Ability to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced work environment.
Ability to observe situations analytically and objectively, and relay observed details in a prompt and accurate manner.
Ability to communicate effectively (English) with a diverse population. Additional languages preferred.
Working knowledge of computer technology and equipment required, with working knowledge of the following preferred: Computer-Aided Dispatch Systems (preferably Crimestar), Windows 7, MS Office Suite 2007 or higher and DPS OMNIXX database. Must be a proficient typist - computerized typing evaluation may be required.
Current TLETS, NLETS, TCIC/ NCIC dispatch certifications required. TCLEOSE Intermediate or higher telecommunications license preferred.
Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses within 6 months of employment.
Ability to exercise proper judgment in interpreting and adapting guidelines, such as policies, regulations, and precedents
This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant's ability to meet minimum Texas Department of Public Safety and TCLEOSE qualifications regarding POL telecommunications employment