Assistant Director of Visitor Experience

Jul 24, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Emerson College

Assistant Director of Visitor Experience

The Assistant Director of Visitor Experience is responsible for managing the College's on-campus Graduate and Undergraduate visit program, including the Ambassador Program, the College's Visitor Center, and on-campus special events.
The Assistant Director brings demonstrated management/leadership expertise, with primary responsibility for leading a student-centered ambassador program of approximately 40 student employees.
The Assistant Director is responsible for developing goals and identifying tracking mechanisms for measurement, including the continual strengthening of ambassador training and support efforts, expansion of campus visit options, and mitigation of barriers to participation.

Campus Location: Boston Campus

Required Knowledge:
Bachelor’s degree required. Demonstrated experience leading student employees through direct supervision or indirect leadership capacity. Strong multitasking skills, including the ability to work effectively as a team player as well as work independently. Demonstrated written and oral communication skills, including public speaking and individual/group counseling skills.

Preferred/Desirable Knowledge:
Experience in a higher-education admissions or visitor center setting.

Required Prior Work Experience:
At least two years professional experience.

Diversity Statement:
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.

Open Date: 07/21/2017

Classification Title: Intermdiate IC

Salary Grade: 15

Job Family: Individual Contributor

Job Duties:
  • Management & Leadership Recruit, hire, train, supervise, and provide support and advisement to student staff. Develop a robust program of strategic, continuous training to enhance knowledge of academic programs, college policies, and current events to share with student workers and prospective students and families. Oversee the coordination of scheduling and payroll for student staff in the Visitor Center. Supervise student Ambassadors in support of initiatives spanning the College community, coordinating with other managers or departments as necessary.
  • Daily Visit Coordination Supervise programming offerings and staff/student coverage, accommodate prospective and admitted students (including undergraduate, graduate, and transfer populations) and other visitors (families, counselors, and alumni), monitor guest/student/staff feedback regarding admission tours and programming and adjust messages/offerings accordingly. Collect and respond to requests for group visits and class visits, coordinating schedules as necessary. Liaise with other departments as needed to ensure facility availability for campus tours. Develop and implement tour schedule based on student/staff availability and historical data; maintain records of campus visit data to assist in planning. Meet with walk-in visitors and present information sessions when needed.
  • Events Assist the Associate Director of Events and Visit Experience in planning and executing large scale on-campus events for Undergraduate Admission; including student staff supervision, on-site coordination, and managing partnerships with on- and off-campus vendors as needed.
  • Visitor Center Coordination Ensure that the Admission Visitor Center is adequately staffed for Graduate and Undergraduate Admission events and visits. Manages the calendar for space reservations within and outside of Enrollment Management, working closely with campus partners on event space logistics. Maintain appearance of the Visitor Center, including printed marketing materials and technology. Revise information session presentation with college updates as needed.

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