Extra Help - Clerical Pool Position
Position Summary: DUTIES AND RESPONSIBILITIES Organize and maintain student records as it relates to the compliance of the State of Illinois retention regulations. Facilitate with the Archive File Project. Process degree verifications on the National Student Clearinghouse and loan deferments (65%) Answer phone calls and provide superior customer service at the front desk by greeting visitors, listening and identifying their needs, and referring them to appropriately (back up) (25%) Answer inquiries about records and files. (3%) Perform other duties as assigned. (7%) This is a temporary assignment which will end when funding or hours is exhausted.
Minimum Qualifications: Must be a resident of the State of Illinois. Experience working with highly confidential information. Experience working in a customer service environment. Experience with Email, internet, MS Office products, especially Excel.
Preferred Qualifications: Bachelor's Degree; Experience with Colleague Experience with records management. 3-5 years of experience in a higher education setting.
Work Schedule: Standard work hours are M-F 8:30 a.m.-5:00 p.m. Some late nights are required (10:30 a.m. to 7:00 p.m. & 11:30 a.m. to 8:00 p.m. during peak times, and an occasional weekend (Commencement).
Type of Position Being Requested: Civil Service -Extra Help
Full Time/Part Time: Full Time
Collective Bargaining Status of Position: Non-Unionized
FLSA Status: Non-Exempt
Posting Number: CS0149P