Assistant Director Graduate Enrollment
Assistant Director Graduate Enrollment
University of San Francisco
The Assistant Director of Graduate Enrollment, in the Strategic Enrollment Management (SEM) division, is an integral member of a Graduate Enrollment office that provides enrollment management services and support to the University's graduate students, prospective graduate students and applicants, university leadership, faculty, and schools' and colleges' administrators of graduate programs. The position will work to meet the university's graduate student enrollment and revenue goals in collaboration with the schools and colleges through inclusive marketing and recruitment, integrating functions necessary for graduate enrollments between SEM and university graduate offices, data mining to support a central enrollment strategy, and goal-based planning.
The Assistant Director reports to the Assistant Vice Provost for Graduate Enrollment, and serves in the following areas: integrated systems and processes for graduate outreach, admission and enrollment, and student success through services related to graduate enrollment; developing and maintaining comprehensive documentation on graduate programs, enrollment cycles, processes and roles throughout each university division serving graduate students; providing data-based intelligence to university leadership to present plans for overall graduate enrollment strategy; planning, staging, communication, and marketing for events and special programs for prospective and enrolled graduate students; integrated marketing, communication, and web presence.
• With the AVP and Associate Director, establish, maintain and continue to develop a Graduate Enrollment office within SEM that provides central services, processes, intelligence, strategy, and planning, and recruiting and retaining prospective and continuing graduate students.
• Collaborate with schools’ and colleges’ graduate admission administrators, program directors, and outreach and communications offices on functional needs related to integrated and overall graduate-related operations. These functions include a central CRM, application processing and admission operations, student financial services, integrated data management, and registration, and recruitment and marketing.
• With SEM’s Office of Integrated Data Management and Operations, provide, maintain and update centralized data and information systems, including the common ERP/student system, CRM, document imaging, records and registration, and financial aid processes.
• Advise, counsel, and direct students who contact SEM’s Graduate Enrollment Office and Welcome Center with general or specific graduate program and admission queries, meet and follow up via all communication channels (campus visits, walk-in and appointments, CRM, email, telephone) to direct appropriately for additional, continued, and comprehensive information.
• Serve as a lead and liaison within and between Graduate Enrollment and all SEM divisions for the purpose of exchanging data and information on current and updated academic programs, central university policies, and processes that impact Integrated Enrollment Operations, Financial Aid, Student Accounts, Enrollment Communication, Office of the Registrar, the Admission Welcome Center, and One Stop Enrollment and Financial Services.
• Communicate and establish policy for immigration documentation, provide admission transcript evaluations for international applicants and graduate students as requested, to schools and colleges, in cooperation with the Office of International Relations, and International Student Scholar Services.
• Develop and maintain comprehensive information and documentation on graduate programs and processes for graduate admission, enrollment, aid distribution, immigration document processing, registration, and student accounts.
• Survey market trends, peer institutions, competition and competitive market position.
• Lead role in planning, coordinating, and managing special events (Graduate Information Evening, New Student reception, and Summer Session marketing events) including determining appropriate budgets and budget management, and related communication.
• Creation and publication of general graduate admission marketing materials, and maintenance and integrity of information on graduate admission web pages.
• Coordinate information and administrators to develop, update and maintain an annual calendar and record of graduate events, recruitment, and travel.
• Participate as lead role in university committees, task forces and initiatives related to graduate students and enrollments, including the Graduate Admission Council, and Summer Task Force.
• Represent the university’s graduate programs at recruitment fairs and events, and community and professional organizations.
• Co-manage an ongoing Summer Session initiative to increase, annually, enrollments of continuing and visiting students during Summer Semester, and advise prospective students and university administrators on SEM processes related to summer and visiting student application and enrollment.
• Additional duties, as assigned.
• A Bachelor’s degree with three or more years of experience related to graduate admission at a regionally accredited institution offering multiple graduate programs in multiple schools and colleges
• Experience building and using a multi-functional CRM for application intake and communication
• Experience with international student admission and immigration
• Experience with enrollment and admission counseling
• Experience with application and document processing and workflow
• Experience with event planning and staging
• Demonstrated strong customer service skills, strong problem-solving and decision-making skills.
• Excellent written and oral communication skills
• Proven ability to successfully plan, prioritize, follow through and meet deadlines in a deadline-driven, collaborative, diverse, and team-oriented environment.
• Advanced computer/technical proficiency, ability to use databases, report generators, electronic presentation software
• Ability to work some evenings and weekends, including some travel
• Commitment to Affirmative Action goals.
• Understanding of and commitment to USF’s Vision, Mission and Values in creating a learning environment that nurtures among students the faith that does justice.
Additional Knowledge, Skills, and Abilities:
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.