IHP Interprofessional Center Practice Manager (STAFF)

Charlestown, MA
Jul 21, 2017
Institution Type
Four-Year Institution

The Institution:
MGH Institute of Health Professions in Boston is an innovative and interprofessional graduate school with post-baccalaureate, direct entry-level master’s and doctorate, and post-professional programs in Nursing, Occupational Therapy, Physical Therapy, Physician Assistant Studies, Speech-Language Pathology, Health Professions Education, and a PhD in Rehabilitation Sciences. The only degree-granting affiliate of Partners HealthCare System, the MGH Institute offers its more than 1,400 students unparalleled opportunities to learn and work alongside expert practitioners in a variety of hospital, clinical, community, and educational settings. The school, which has graduated more than 5,400 students since its 1977 founding by Massachusetts General Hospital, is fully accredited by the New England Association of Schools and Colleges (NEASC). Several programs are highly ranked by U.S. News & World Report and the school has been named for the past six years as a Great College to Work for by The Chronicle of Higher Education.

The Center's Practice Manager will be responsible for overseeing the operations of the center, scheduling clients, communicating with students and faculty, assisting with patient accommodations and transportation, interacting with families, and managing graduate assistants. The Practice Manager will work with program faculty to coordinate client activities to meet accreditation and curriculum standards for each program, and to coordinate interprofessional client-related activities across programs. The center manager will coordinate the use of space, assist with inventory and equipment/supply monitoring.

Primary Responsibilities:

1) Client Scheduling & Coordination: (50%)

a. Work with faculty in each program to coordinate client scheduling for clinical centers, and other uniprofessional and interprofessional center activities.

b. Assist clients with needed accommodations, including transportation.

c. Interact with families of clients to provide support while they wait for family members, including assisting them with observational technology.

d. Provide clients with Center information, including but not limited to schedules, confirmation phone calls, welcome packets for new clients, and notification of closure due to weather or other circumstances.

e. Oversee the initiation of a client chart using electronic health records.

f. Obtain consent and other forms from clients or family members as needed.

g. Liaison with faculty, families and as directed primary care providers, to complete necessary center paperwork (medical clearances, consents)

2) Center Operations: (50%)

a. Notify faculty and students when a client has arrived.

b. Communicate with clients to confirm appointments or make adjustments.

c. Keep accurate records of Center performance measures and run reports when requested.

d. Collaborate in the development and implementation of organizational policies and procedures for the Center.

e. Collaborate with the Center Director to schedule interprofessional learning activities with clients. Coordinate student scheduling for such activities.

f. Serve as a member of the center operations team.

g. Assure implementation of Center policies to maintain client safety and confidentiality.

h. Oversee the use of rooms including the large group activity room during day, evening and weekend hours.

i. Work with Facilities & Campus Operations staff to maintain space and equipment.

j. Monitor inventory, order Center and client-focused supplies, and submit payments as needed.

k. Hire, train, and supervise graduate assistants.

l. Orient faculty and students to the center.

3) Perform other related duties incidental to the work described herein and other duties as assigned.


Bachelor's degree preferred. Previous work experience with customer service or client interface required. Experience with practice management systems preferred. Familiarity with health care terminology is desirable.


a) Administrative Skills- Excellent communication and interpersonal skills, with both in person and phone experience. Ability to provide customer service. Demonstrated strong organizational and supervisory skills, as well as experience with space and/or supplies management.

b) Technical Skills- Knowledge of computer systems and ability to learn new systems. Proficiency in Microsoft Office (Excel, PowerPoint, Word, etc.) and use of databases. Ability to coordinate multiple activities using scheduling software and video recording systems.

c) Physical Capabilities – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some travel is necessary in this position.

EEO Statement

The MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought and practice to the Institute's research, teaching and clinical missions. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Primary Location: MA-Charlestown-MGH IHP
Work Locations: MGH IHP 36 First Avenue Charlestown 02129
Job: Administrative Support
Organization: Massachusetts General Hospital(MGH)
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: IHP IS & OPS
Job Posting: Jul 20, 2017


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