Responsible for inputting all reservations from multiple channels into the hotels Property Management System in a timely manner. Responsible for assisting guests and group contacts in the fulfilling of their needs and requests with an efficient, courteous and professional level of service. Assists General Manager in the maximizing of room revenues and occupancies.
Responsible for online allotments, observes market on a daily basis and adjusts rates accordingly, negotiates contracts with tour operators and other travel industry partners. Responsible for revenue management.
Communicates effectively with General Manager to ensure all revenue management strategies are being implemented.
Conducts competitive analysis on a twice a week basis.
Ensures rate parity on all channels at all times.
Manages all reservations to ensure accuracy and inventory.
Manages allotted room blocks organizing reservations and rates accordingly.
Reviews and manages group cutoff dates by communicating with the appropriate travel agents and tour operators accordingly.
Negotiates with tour operators and other travel partners for contract renewals and developing new markets.
Reviews group resumes and is aware of and deals with special needs and VIP's.
Communicates regularly with GDS Systems to review accuracy/changes.
Learns and maintains thorough and accurate knowledge of Hotels room types and locations.
Reviews daily arrival listings to ensure accuracy.
Corresponds with groups and travel agents to respond to special requests for rooms and rates.
Attends New Business and Yield Meetings periodically with the GM.
Reviews trends/pickup with the GM and opens/closes availability as needed.
Tracks regrets/denials of reservations calls and monitors agents on call quality and salesmanship on an on-going basis.
Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Privately owed Boutique Hotel, conveniently located on the heart of South Beach, Miami.
We count with 127 rooms in a very fast pace environment.
Hotel has expanded with 20 new rooms on the last year.
+3 years of Hospitality Management or similar experience.
Flexible schedule includes Weekends and Holidays.
Fluency in a second language, preferably Spanish.
Miami Beach, FL
Thu, 20 Jul 2017 09:51:47 PDT