Manager of Digital User Experience & Data Insights

Location
Stanford
Posted
Jul 20, 2017
Institution Type
Four-Year Institution


Stanford University

Manager of Digital User Experience & Data Insights

Job Number:
75571

Appointment Duration: 18 month Fixed Term


Priority review deadline is July 28, 2017. Position will remain open until filled. Submit a resume, cover letter, and three professional references.

Stanford University, recognized as one of the most prestigious and innovative academic institutions in the world, is prioritizing students' career search for meaningful work. Stanford is reinventing its model of career services to one of career education and connections to ensure that its undergraduate and graduate students have a successful transition from college to career. To do this, we are changing the digital infrastructure to bring about this new model described in Stanford's Vision 2020 for career education. If you are able to wear multiple hats (e.g., user experience guide, designer, CRM manger, project management leader, and consumer/product data insights and assessment researcher), you may be just who we're looking for!

JOB PURPOSE: Reporting to the Director of Branding and Digital Communities, the Manager of Digital User Experience and Data Insights develops and implements digital community strategy; partners, conducts research and develops reports on stakeholders of BEAM (Bridging Education, Ambition & Meaningful Work), Stanford Career Education.

CORE DUTIES:
  • Manage development and implementation of digital community strategy for a group, unit, project, program, initiative, channel, organization; including how to engage customers and fundamentally impact their relationship with constituents.
    • Engage in strategic planning with regard to all digital properties and implement strategy.
  • Lead digital community-building through social media channels, blogs and the web.
    • Responsible for ownership and management of digital channels and/or the web. Oversee editorial strategy and voice (of the content through the channels).
    • Document data structures, architecture, and process flows for websites, web-based applications, CRM, and databases.
    • Monitor digital (e.g., web, CRM, social media) analytics to derive trends and insights on users' engagement, needs, and process improvement.
  • Assist brand manager in moving new digital initiatives (e.g., mobile applications) forward by evaluating any new digital initiatives, technology, vendors, and resources. Facilitate departmental information sharing and staff training about current and new digital systems.
  • Responsible for analysis and visual reporting for BEAM's first destination data.
  • Run BEAM's annual student survey from start to finish, including interfacing with partners for data gathering and reporting, data analysis, and strategic insights reporting.
  • Partner with internal stakeholders such as program teams, service teams, IT, campus partners to achieve program goals and to ensure coordination.
    • Stakeholder analysis and exploration of digital user experience for each of the stakeholders that interacts with BEAM, including user experience mapping.
    • Develop internal processes, communication between groups, content strategy, and marketing processes within the CRM for career educators and for BEAM stakeholders through the CRM.
  • Manage constituent complaints and reputational issues and other high priorities on digital channels.
  • May hire, coach and manage teams.
* - Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience: Bachelor's degree and minimum 3 years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:
  • Knowledge of the web, technology, social platforms, current and future trends.
  • Excellent writing and analytical skills.
  • Demonstrated problem solver.
  • Ability to leverage current and future trends to help an organization succeed at the initiative level, for a specific group, team or unit.
  • Ability to work independently to meet expected deadlines and schedules.
  • Experience leading highly-functioning teams.
Certifications and Licenses:

None PREFERRED QUALIFICATIONS:

  • Knowledge of web analytics tools and related analyses.
  • Excellent communication and interpersonal skills. Must be able to communicate effectively between technical vendors and non-technical stakeholders and interact positively with and build consensus among a diverse group of colleagues, clients, and senior leadership.
  • Experience responding to needs for quality control, follow-up service, and maintenance.
  • Basic level knowledge of HTML and CSS.
  • Knowledge of quantitative and qualitative research and analysis
  • Ability to self-initiate new learning needed and collaborate
PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking.
  • Occasionally grasp forcefully, writing by hand.
  • Rarely sort/file paperwork.
  • Strong visual acuity. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including by not limited to the personnel policies and other policies found in the University's Administrative Guide: http://adminguide.stanford.edu Specific Info about the Posting Unit: How can students transform their ambitions into meaningful work over the course of their lifetime? BEAM, Stanford Career Education is launching a new model, where career and professional development is a significant element of the student experience, rather than a resource students seek when they approach graduation. We empower students to cultivate personalized networks that shape their professional journey, through experiential learning, mentoring, and partnerships. You can read about our approach at beam.stanford.edu

    Experience a culture of excellence.

    Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

    Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

    Stanford University is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and individuals with disabilities.

    Finalist candidate must successfully pass a pre-employment background check.




    Job: Marketing

    Location: Vice Provost for Student Affairs
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.




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