Outreach and Engagement Program Director

Jul 20, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Stanford University

Outreach and Engagement Program Director

Job Number:

Note: Not all unique aspects of the job are covered by this job description

Would you like to use your communication, student services, and marketing expertise to help Stanford students get involved in public service? Then the position of Cardinal Service Outreach and Engagement Manager at the Haas Center for Public Service may be the right opportunity for you!

Successful applicants will possess an understanding of and enthusiasm for service as a core part of undergraduate education, be adept at tracking down information and resources, and have an understanding of the university environment. The Manager will also have demonstrated success in promotion and recruiting, an interest in advising students, and an innovative, collaborative, creative work style. This person must possess the ability to resolve highly visible or complex issues that may span multiple areas, using advanced technical, professional knowledge, and independent judgment. The ideal candidate will possess excellent communication and time management skills, and the ability to prioritize and complete assignments in a fast-paced environment. The individual will be expected to promote diversity, inclusion and reflection by engaging students in a climate of mutual respect.. This is an ideal position for a professional with at least three years of university public service program experience.

The Haas Center for Public Service is proud to be part of Student Affairs, which advances student development and learning; fosters community engagement; promotes diversity, inclusion and respect; and empowers students to thrive.

JOB PURPOSE: The Outreach and Engagement Manager will lead strategy development and implementation for communicating directly with students through events, meetings, classes, fairs, community centers, residences and other gatherings to inform them about public service opportunities at Stanford University. With the goal of building community and engaging students interested in making a difference, the Manager will plan Haas Center student-focused events. The individual will create strategy and coordinate campus-wide outreach, event calendars, and other promotional efforts and assist with communications. The Manager will assist in advising and help staff at the Haas Center's student information resource center to connect students interested in engaging in service to campus programs, student and community organizations, and courses. The Manager will be responsible for creating and maintaining a welcoming environment for students seeking public service opportunities.

Reporting to the Special Initiatives Senior Program Director, this position will: administer, implement, and interpret university and department policies and procedures on issues regarding student life, advising, career counseling and academic services; identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

  • Administer outreach, engagement and events for the Haas Center
    • Create strategy for and manage a wide range of campus outreach activities.
    • Create strategies to expose students and student groups to issues and organizations through service opportunities.
    • Collaborate with colleagues to provide a welcoming environment for students seeking connections to service opportunities including maintaining the Haas Center student resource center and other common areas, such as building bulletin boards.
    • Recommend and manage ordering and distribution of Center's promotional giveaways to students.
  • Provide advice to students on a range of issues in order to assist them in making appropriate choices and decisions.
    • Advise students on the range of Haas Center programs and other campus and community public service opportunities, to assist them in engaging in service and making appropriate choices and decisions.
  • Oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
    • Lead planning process to connect diverse student audiences (e.g. new students, diverse majors, Greek organizations, athletes, community centers, student groups, etc.) with exposure opportunities, Cardinal Service programming, and Haas Center programs.
    • Manage the Center's outreach events including Thanksgiving, End-of-Year Celebration, Family Weekend, and Admit Weekend in collaboration with the Cardinal Service Outreach and Engagement Coordinators and other Haas staff.
    • Manage the Haas Center activity and event calendar to insure comprehensive and effective program outreach.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
    • Collaborate with Haas staff to create systems to co-market opportunities with student organization leaders.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare management reports and presentations
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • Serve as a subject matter expert to other departments; represent unit/department.
  • May oversee, analyze and assist in financial processes and development of budgets.
  • Serve as a key member of university wide teams and projects.
  • May train and supervise other staff, volunteers, student and temporary workers.
- Other duties may also be assigned

Education & Experience: Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

  • Master's degree
  • Experience in higher education.
  • Demonstrated experience in strategic planning and implementation.
  • Ability to coordinate large-scale events.
  • Advising experience/excellent listening skills.
  • Strong leadership and strategic management skills.
  • Demonstrated experience managing people.
  • Understanding of underlying technological needs and requirements.
  • Demonstrated ability to work collaboratively.
Certifications and Licenses: None
PHYSICAL REQUIREMENTS*: - Frequently sit, perform desk-based computer tasks.

- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and rarely pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORK STANDARDS: - Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu .

Specific Info about the Posting Unit:

The Haas Center for Public Service at Stanford University serves as a campus hub for undergraduate public service and works to inspire Stanford University to realize a just and sustainable world through service, scholarship, and community partnerships. The Center engages students in local and global public service across diverse pathways: direct service, community engaged learning and research, community organizing and activism, philanthropy, public policy and governance, and social entrepreneurship and corporate social responsibility. The Center is the hub for Cardinal Service, an ambitious university initiative to elevate and expand service as a distinctive feature of a Stanford education.

Cardinal Service focuses on four dimensions that have proven transformative in the lives of our students: a full-time, quarter-long service experience (Cardinal Quarter); community engaged learning classes (Cardinal Courses); sustained service engagement (Cardinal Commitment); and support to integrate service into any career and pursue work in the public interest (Cardinal Careers). The outreach and engagement program director is core to building awareness Cardinal Service campus-wide.

Experience a culture of excellence. Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

Stanford University is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and individuals with disabilities.

Finalist candidate must successfully pass a pre-employment background check.

Job: Student Services

Location: Vice Provost for Student Affairs
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.