Infrastructure Project Manager (PM) -- TOG-4

Employer
NBS Enterprises, LLC
Location
Washington, D.C.
Posted
Jul 20, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

3.4.5.1. Responsibilities
3.4.5.1.1. Provides thought leadership and plans, directs and oversees the execution of the User Support Center, tiered support technicians, infrastructure and customer service tools and systems required to support the Authority's Users of information processing systems, networks and end-user computing systems
3.4.5.1.2. Responsible for customer satisfaction with the services and responsiveness of the IT User Support Center in meeting the daily needs of the user community
3.4.5.1.3. Responsible for continuous improvement of operational performance against committed service level objectives and evaluation and adaptation of service technology required to provide efficient, effective, and superior service
3.4.5.1.4. Responsible for organizational fiscal performance against established budgetary plan and the development, maintenance and promotion of department documentation and training
3.4.5.1.5. Prepare, execute and manage a detailed PC deployment plan
3.4.5.1.6. Mitigate and/or resolve any issues to ensure that the deployment schedule, strategy and detailed plan are met and fulfilled
3.4.5.1.7. Manage, orchestrate and maintain high quality activities and/or tasks related to the scheduling, staging and delivery of PC systems to the end user
3.4.5.1.8. Prepare and execute detailed deployment readiness procedures for the IT Coordinators and end users
3.4.5.1.9. Prepare detailed deployment execution procedures and train the deployment team
3.4.5.1.10. Manage deployment team resources; maintain and update quality of deployment procedures
3.4.5.1.11. Mitigate and/or resolve any issues that may arise in the delivery of PC systems to the end user, including coordination with IT Coordinators, Training and Communications, Helpdesk support staff, Server team, Network team, PC Provisioning team, Notes teams, etc.
3.4.5.1.12. Provide daily, weekly and monthly status reports on project progress including inventory levels - delivered, issues and resolutions
3.4.5.1.13. Ensure that PCs delivered to and retrieved from users are recorded and tracked
3.4.5.1.14. Manage and orchestrate end-to-end ordering, delivery and inventory maintenance of PC systems from the vendor
3.4.5.1.15. Document project progress, issues encountered, resolutions and lessons learned
3.4.5.1.16. Provide comprehensive report at project completion

3.4.5.2. Minimum Requirements
3.4.5.2.1. Highly skilled IT professional capable of working collaboratively, but demonstrating independent judgment and decision-making to achieve stated tasks
3.4.5.2.2. Knowledge and experience with Microsoft XP and MS Office 2007
3.4.5.2.3. Knowledge and experience with PC imaging and package installation
3.4.5.2.4. Experience with writing and executing PC deployment plans
3.4.5.2.5. Experience in leading large deployment teams and coordinating deployment efforts in multiple locations within a large organization

3.4.5.3. Experience Levels
3.4.5.3.1. Senior level - PMP Certification, 5-6 years of experience, degree in Computers or Mathematics or other closely related science, 3+ years' experience in Notes and Windows administration and user support, experience in managing PC deployment projects, with both hardware and operating system upgrades in an enterprise environment, self-motivated, detail oriented, exceptionally organized in order to prioritize a heavy workload and maintain an exceptional level of accuracy in protecting IT systems and information. Must have excellent interpersonal skills, be willing to work in a team environment and be client-oriented. Must have a minimum 5-10 years of project and client management experience, including demonstrated ability in building relationships, and cultivating them over time; a minimum 5-10 years team management experience, including leadership of a large (10+ person) cross-competency team across a suitable range of project types (tech-heavy, design-intensive, etc.) and industry verticals

Company Description
NBS Enterprises creates competitive advantages. We isolate and overcome constraints to deliver performance value for all involved: you, your customer, and your employees. We break current market staffing trends with price-sensitive strategies solutions.

Our goal is to work in partnership with you, our client, become a trusted advisor and teammate to establish a relationship that provides you and your team with a competitive advantage at both the contract and at the task order levels. NBS' innovative 'Triangle' approach to staffing support provides you, your customer, and your future employee a risk mitigation solution that is second to none.


Washington, DC

eb46121b28

Wed, 19 Jul 2017 14:34:10 PDT

PI98748059