Patient Assistance & Records Associate

Jul 19, 2017
Administrative Jobs
Student Affairs, Counseling
Institution Type
Four-Year Institution

Northeastern University

Patient Assistance & Records Associate

Requisition Number: STFR003866

Division/College: University Health and Counseling

Location: Boston Main Campus

Full-time/Part-time: Full Time


The Patient Assistance and Records Associate will assist the Patient Assistance and Records Supervisor in the day-to-day operation of the University Health and Counseling services.


• Minimum of two years of related office experience, preferably in a university/college health center, or an applicable customer service setting.

• Professional, diplomatic, reliable, personable, and consistent customer service skills

• Experience in using Windows-based personal computer workstation, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Interactive Client, and other software.

• Knowledge of Medical Terminology preferred

• Ability to process phone and in person inquires in a fast paced, often stressful environment, while exhibiting strong communication skills, including listening, expression, and empathy.

• Ability to provide clear, consistent and accurate detailed information regarding University Health and Counseling Services.

IDEAL candidate:
• Outgoing, pleasant team player who consistently and reliably builds positive customer relationships with students, families and colleagues through skillful problem identification and resolution. Via phone and in-person interactions.
• One who possesses the maturity to accomplish the multiple tasks at hand, frequently under stressful circumstances, without losing his/her calm and professionalism

Additional Information:
A criminal background check is required for this position.

To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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