Supervisor, Learning Commons

Cleveland, OH
Jul 19, 2017
Institution Type
Community College

diversity employer

Department Name Library

Campus or Location Metropolitan Campus

Vacancy Number 037-18

Reports To Asst Dean, Learning Commons

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Responsible for management of the daily operations of the Library/Open Lab. Responsible for staff recruitment, hiring, development, orientation, and training. Monitors departmental activities to ensure adherence to established financial and personnel policies, procedures, and guidelines.

Job Responsibilities


• Responsible for management of the daily operations of the Library/Open Lab including but not limited to: direct supervision of support staff, coordination of their work schedules, managing their workflow and responsibilities, and assigning special projects

• Responsible for staff development, orientation, and training; staff recruitment and hiring; recommending disciplinary action; completing performance evaluations

• Knowledgeable with both PT and FT union contracts as they relate to daily operations of the department

• Monitors budget activities, reconciles variances, advises Associate Director/Director as necessary, and assists with the preparation of the annual budget

• Monitors departmental activities to ensure adherence to established financial and personnel policies, procedures, and guidelines

• Responsible for the accurate billing of fees that are recorded with the Business office

• Ensures that the library/Open Lab staff properly handles the cash drawer and safe closing procedures

• Assists Library/Open Lab patrons by providing outstanding customer service and resolving issues that may arise in the course of daily operations

• Coordinates activities with other departmental supervisors and counterparts at other campuses for the purpose of maintaining standard operational procedures, staff training and development, budget initiatives, college-wide reporting, documentation, and special projects

• Represents the department by participating in internal and external committees and associations

• Coordinates the collection and development of data to provide input into departmental reports and studies; and recommends for internal and/or external distribution

• Participates in the development, review, and ongoing maintenance of all unit procedures and systems

• Manages reserved materials and media acquisitions in order to provide manuscripts, readings, films, videotapes, and other media used in direct instruction of students as requested by faculty

• Performs other duties as assigned

Required Qualifications



• Bachelor's degree in a related field

o Significant related experience may substitute for education

• Minimum of three years of demonstrated experience providing library and/or technology support in a similar environment

• Demonstrated experience developing and providing training materials/programs

• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

• Demonstrated experience monitoring a business area's budget

• Demonstrated experience making sound decisions that affect a work unit or team

• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations


• Possess working knowledge of Library concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus

• Ability to effectively completely work assignments independently

• Possess excellent organizational and prioritization skills with demonstrated attention to detail

• Ability to be creative and exercise initiative

• Possess excellent written, verbal and interpersonal communication skills

• Possess strong organizational and time-management skills

• Ability to adjust to changing priorities and respond appropriately to deadlines

• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes

• Proven leadership skills and ability to foster a team environment and work collaboratively

• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

• Critical thinker with ability to identify and implement efficiencies within daily operations

• Demonstrated basic project management skills

• Intermediate-level proficiency with Microsoft: Outlook, Word, Excel and PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Possess sensitivity to respond appropriately to the needs of a diverse population



• Service Focus
• Collaboration
• Communication


• Adaptability
• Quality of Work


• Time Utilization
• Continuous Improvement

Preferred Qualifications



• Master's Degree in a related field

• Demonstrated experience working in a public/academic library/computer service based setting

• Demonstrated experience utilizing an online financial/budgeting system


• Familiarity with media equipment and associated technology

• Possess data management, and presentation software skills

• Demonstrated basic proficiency with Blackboard

• Demonstrated basic proficiency with the Banner System

Work Schedule

Monday thru Thursday, 11:30 a.m. - 8:00 p.m.; Saturday, 8:30 a.m. - 5:00 p.m.

Posting Open Date 07/18/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you possess a minimum of a Bachelor's degree?
    • Yes
    • No
  3. * Do you possess a minimum of three years of demonstrated experience providing library and/or technology support in a similar environment?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents