Director of Auxillary Services

Fayetteville, North Carolina
Commensurate with Education and Experience
Jul 18, 2017
Institution Type
Four-Year Institution

Fayetteville State University sits on the precipice of increasing its influences as a commanding force in shaping the future of the region, state, and nation. It provides students with the highest quality learning experiences that will enable them to become citizens and leaders as change-agents in this new technologically advanced global society. Its core values are student success and the pursuit of excellence, shared governance, global responsibility, and collaboration. FSU works tirelessly to advance these values as it continues to transform the University into a vibrant 21st Century University each and every day.

Primary Purpose of Organizational Unit:
Auxiliary Services is responsible for providing a variety of auxiliary support services to the University. Departments include Student Stores, Central Receiving, Surplus Property, Dining Services, One Card, Vending Operations, Print Services, Copier Management, and Mail Center Operations.

Primary Purpose of the Position:
The Director of Auxiliary Services is responsible for the management of departments that include Student Stores, Central Receiving, Surplus Property, Dining Services, One Card, Vending Operations, Print Services, Copier Management, and Mail Center Operations. The unit’s annual revenue total approximately $10 million, supported by over 132 full-time and contract employees who report to the Director position. The position reports to the Associate Vice Chancellor for Business and Finance. The position provides leadership in strategic planning and policy, departmental operations, customer service, employee management, training and development. In addition, the position ensures fiscal integrity and compliance of Auxiliary Services operations and manages internal and external relationships.

Duties and Responsibilities:

Planning and policy
The Director provide leadership for Auxiliary Services in the development and implementation of a strategic planning and goal setting process that supports the goals of the Division of Business and Finance and the University.

The Director provides direction to the department managers in daily operations, ensuring that all areas of service delivery are continuously improved to increase customer service and efficiency and to contain cost.

The Director oversees the financial performance of all departments to ensure that operating, capital, and debt requirements are met while maintaining the lowest possible pricing. Responsible for the fiscal integrity of Auxiliary Services operations.

Human Resources
The Director encourages the development of all employees to their maximum potential through leadership, coaching, support, and training.

Internal and External Relationships
The Director serves as the direct liaison between the university and the bookstore and food services contractors. This includes retail food service sites on campus and the main Dining Facility. Additionally, the Director builds effective formal and informal communication channels with customers, local postal facility, other university units that are integral to the success of Auxiliary Services, such as Academic Affairs, Institutional Advancement, Student Affairs, Housing, Information Technology, Financial Aid, and Facilities Management.

Minimum Education And Experience Requirements:

Graduation from a four year college or university preferably with a major in Business or Public Administration and five years administrative experience involving participation in the planning and management of a large retail environment (Business) or University auxiliary setting (governmental); or an equivalent combination of training and experience.