Parking Enforcement Specialist-Facilities Planning & Management
The Parking Enforcement Officer is assigned to Parking and Transportation Services within Campus Safety and they report to the Sergeant of Enforcement and Field Operations. This position is the primary parking enforcement personnel for the University. Their duties include, but are not limited to, parking enforcement and management, customer service, vehicle traffic control, office staff augmentation and augmenting the Campus Safety Patrol operations when needed.
- The Specialist has the primary responsibility for enforcement of parking rules and regulations, traffic flow and management on University property, light maintenance of parking equipment and property, event parking management and the collection of money from all parking meters and pay stations.
- Respond to customer calls for assistance and calls for service that involve parking areas or vehicles on University property, and completes the appropriate reports as necessary. These may include, but are not limited to, motorist assists, vehicle accidents, and vehicle immobilizations.
- Specialists may be called upon to handle other types of reports as necessary.
- Specialists may be called upon to assist with the administrative operations of the Parking Services Department. These duties may include selling of permits, file and records management, collection and counting of cash receipts and/or any other duties that may be assigned.
- Investigate reported or discovered suspicious activities, unusual occurrences, and criminal offenses.
- Enforce relevant state statutes, city ordinances, and University regulations.
- Render assistance to members of the campus community as appropriate.
- Must be actively involved in the accreditation process, including, but not limited to, following the Departments policies and implementing the standard operating procedures to meet the accreditation standards.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Language Skills
- Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from clients, managers, or customers.
- Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rates, ratios, and percentages as well as to create and interpret graphical charts.
- Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving several variables in very fluid situations.
- High school diploma or GED.
- Must have and maintain a valid Colorado driver's license and be insurable under University guidelines.
- Ability to deal with customers in person, via email, and telephonically.
- Must successfully complete and maintain certification in Basic First Aid/CPR, AED, and Defensive Driving,.
- Must pass a complete background check to include criminal, driving and employment history.
- Must pass a pre-employment physical and physical assessment test administered by a University approved physician.
- Working familiarity with Microsoft Office software.
- Ability to download pictures from a digital camera, sort and upload pictures to parking software.
- Ability to understand and enforce policies and procedures, recognize situations that might require consultation with a supervisor.
- Ability to stay calm under occasional stressful situations and respond to customer concerns in a professional manner.
- Ability to use electronic devices and troubleshoot equipment malfunctions.
- Associates Degree in related field.
- One to two years of law enforcement, campus safety or parking experience or equivalent combination of education and experience.
- Parking enforcement experience at a University.
- 1st Aid, AED and CPR Certification.
- Proficiency with the Microsoft Office Suite of software, experience with T2 Flex and ARMS software.
- Superior written and oral communication skills; ability to deal with irate, high-maintenance customers; ability to work in a fast- paced environment.
For best consideration, please submit your application materials by Tuesday, July 25, 2017.
Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.
Please include the following documents with your application:
- Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.
All offers of employment are based upon satisfactory completion of a criminal history background check, Motor Vehicle Report (MVR), Pre-Employment Physical, Human Performance Evaluation and verification of employment and education.