Program Assistant IV

San Francisco
Jul 18, 2017
Institution Type
Four-Year Institution

Program Assistant IV

University of San Francisco

Job Summary:

Reporting directly to the Associate Vice Provost and Dean of Students, the Program Assistant supports the student development team. The Program Assistant provides a diverse range of administrative support to professional staff, performs associated specialist duties particularly in areas related to student conduct, case management and the Associate Dean of Students. The Program Assistant determines how best to support the division's mission by independently determining customer needs and responding to those requests. The Program Assistant deals with a diverse group of external callers, visitors and internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload and to recommend changes in office practices and procedures.

As a member of the larger staff in Student Life, the Program Assistant collaborates and cooperates to create leadership and intercultural competence opportunities to support student learning and development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework centered in preparing students to be caring, socially responsible citizens in our global and local community.

Job Responsibilities:

Student Conduct Area
- Serve as resource for interpretation of student development policies for staff and public
- Supports Student Conduct processes by scheduling meetings, updating conduct files/database, uploading student sanctions, placing holds on student records, preparing letters, booking conference rooms, etc.
- Manages calendar and schedule for the Director of Student Conduct, Rights and

Responsibilities and Associate Director of Student Conduct, Rights, and Responsibilities
- Monitors and enters community standard fines.
- Prepares expense reports and purchasing orders for the Office of Student Conduct, Rights, and Responsibilities
- Maintains and checks the Student Conduct email account and responds to inquiries, concerns, or questions that come through the account
- Administers disciplinary checks for campus partners (i.e. Student Housing and Residence Life (SHaRE), the Center for Global Education, etc.), transfer students, and government agencies
- Coordinates marketing and logistics for the Office of Student Conduct, Rights, and Responsibilities’ annual Integrity Week events

Case Management Area
- Assists Associate Director for Case Management with coordinating response to mental health crisis and hospitalizations
- Collects and gathers health insurance information, notify AVP/DOS (or designee) and CASA of student hospitalization. Notify SHaRE, if necessary
- Serves as a liaison between Counseling and Psychological Services (CAPS) and Associate
- Director for Case Management during mental health hospitalizations.

Associate Dean of Students Area
- Assists Associate Dean of Students with front-line responses, problem solving, and triage for the Associate Dean’s appointments as well as for those seeking general information and assistance.
- Receives and screens a variety of calls. Takes information, answers inquiries, provides information using knowledge of university, college, and department/program academic policies and procedures.
- Coordinates necessary response to a myriad of issues (i.e. mental health issues, sexual assaults, academic difficulties etc.) and concerns from students, staff, faculty, families, alumni, and other external constituents related to student development and success.
- Manages calendar and schedule for the Associate Dean of Students.
- Maintains ADOS filing/tracking systems.
- Prepares expense reports for ADOS.

- Provides excellent customer service to a diverse constituency.
- Assists with resolutions for parents, students, staff and faculty when issues arise.
- Assists with revising business processes in a more centralized capacity.
- Plans and coordinates assigned projects from start to finish.
- Assumes other duties as assigned.

Minimum Requirements:

- Training or experience equivalent to four years of increasingly responsible work experience in a senior support role or related education.
- Ability to work with a minimum of supervision.
- Ability to independently analyze, recommend and implement new/changes to procedures.
- Advanced knowledge and skill with current technology required.
- Must be customer service and team oriented.
- Some evening and weekend work may be required.

Additional Knowledge, Skills, and Abilities:

- Post high school education preferred.

For information on how to apply, please visit the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.


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