Call Center Support

Lexington, KY
Jul 18, 2017
Institution Type
Four-Year Institution

The Call Center Support position is responsible for providing quality customer service to users contacting the Service Desk and Telephone Operations teams. This will include telephone, walk-in, and email support for University of Kentucky students, faculty, staff and physicians. Ensuring
incidents and requests are handled in a timely and appropriate manner. The Service Desk/Telephone Operations team works in a 247365 environment.

IEBC (Internal Employee Being Considered)

Job Title
Call Center Support

Requisition Number

Working Title

Department Name
3L123:Recharge ADTEL

Work Location
Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

2 yrs

Required License/ Registration/Certification


Physical Requirements

*Must have proficient or advanced computer and keyboarding skills
*Ability to work alone, as well as within a team is essential
*Must be a creative, independent, and dependable individual
*Strong interpersonal skills required
*Must be able to operate a phone and a computer (with regular repetitive motions, such as typing) and navigate multiple computer systems; communicate effectively through written, verbal and non-verbal mediums with individuals from various backgrounds; provide excellent customer service to all customers; maintain high levels of concentration and mental attention; and have strong organizational, problem solving and time management skills.


8-hour shifts. Start time varies.


Excellent Communication skills (written and spoken, keyboarding skills, and Microsoft Office Suite.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Department prefers a High School diploma or higher and at least 2 years of related experience.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of paid work experience do you have in a customer service position?
    • None
    • More than 0, through 1 year
    • More than 1 year, through 3 years
    • More than 3 years, through 5 years
    • More than 5 years
  2. * Please indicate how many months of paid work experience you have had in a call center environment.
    • None
    • More than 0, up through 6 months
    • More than 6 months, up through 12 months
    • More than 12 months
  3. * Describe how you would work with an unhappy or dissatisfied customer.

    (Open Ended Question)

  4. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  5. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents