DESKTOP SERVICES SPECIALIST II, IT Help Center (4826/G1717)
Provide service in the area of desktop support. Answer questions and provide help to faculty, staff, and students who use Windows- and Macintosh OS-based personal computers, a wide variety of personal computing applications, and networked applications and resources. Consultations may take place via e-mail, telephone or in person (desk side or walk-in/check-in). Handle tickets escalated from the Service Desk and tickets that arrive directly from supported departments. The Desktop Services Specialist I may be embedded with the clients they support as well as constantly move about to coordinate work and resolve tickets, including frequent trips across the BU campus. Will also work with other IS&T groups on testing and projects, and be involved in imaging and asset management.
B.A./B.S., hands-on technical skill set to troubleshoot and resolve technical service calls and issues, extensive knowledge of Macintosh OS X Mavericks and below, Microsoft Windows 9X and above, Microsoft Office 2013 and below, various X Windows clients, FileMaker, various anti-virus products, Internet and Web applications, file administration, network & wireless connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issues, and one to three years of experience in the support, deployment, design and testing of the desktop computing environments. Hardware support experience is preferred. This position requires a valid Driver's License and on call hours for evenings and/or weekends as needed. Ability to lift moderately heavy equipment (50lbs).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.