Computer Field Support Technician

FIT Technologies
Cleveland, OH
Jul 15, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description


The successful candidate in the Computer Field Support Technician role provides technical assistance and support to internal and external customers at FIT Technologies and its clients. Supports, monitors, and maintains the remote locations. Performs day-to-day maintenance and support. Technical degree (or comparable experience) with 5+ years of experience preferred. Relies on experience and judgment to plan and accomplish goals.

Essential Duties
  • Perform software/hardware upgrades
  • Install, maintain, and repair network equipment, desktop hardware, and PC peripherals
  • Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations
  • Provide detailed progress reports and project updates in a timely and accurate manner
  • Perform routine maintenance following company and vendor standards
  • Work to ensure physical cabling infrastructure meets desired standards.
  • Local and occasional long distance travel is required

Required Experience and Skills
  • Basic understanding of varying versions of Microsoft Windows, Active Directory, MS Exchange, and Group Policy
  • Experience with Microsoft Office applications local and hosted
  • Ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution
  • Process oriented (Planning, Analysis, Design, Implementation & Support)
  • Excellent organizational, communication (written & verbal), and interpersonal skills
  • High level customer service skills
  • Highly self-motivated and ability to work independently with minimal supervision
  • Comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS
  • Familiarity with network based PC Operating System deployment over multiple platforms as well as thin client environment
  • The ability to relay technical information and instruction to client representatives who possess varying ranges of technical knowledge and background
  • Ability to carry IT items weighing up to 50 pounds
  • Reliable Transportation.
  • Valid driver's license.

Additional Qualifications and Certifications
  • Understanding and familiarity with published IT policies and procedures
  • Experience working in a technical support environment
  • Ability to diagnose and accurately report networking problems
  • A+, Network+, MCP (Desktop or Server), CCENT, and MCSE certifications are desirable
  • May require evening and weekend work
  • May require more than 40 hours a week
  • Local and occasional long distance travel is required

To Apply for this Position

Email your rsum to:

FIT Technologies offers a comprehensive benefits package including medical, dental, vision, life insurance, paid time off and 401k with match. To promote a healthy work environment and provide exemplary customer service, FIT Technologies does not hire tobacco users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.

Company Description
FIT Technologies is a privately held, female-owned, Information Technology (IT) company with corporate headquarters in Cleveland, Ohio. FIT offers Managed IT Services to businesses and organizations and can customize a plan to meet specific client needs. FIT prides itself on a culture of creativity and high performance. As a testament to Fit Technologies success, the co-founders, staff, and the company have been honored with several accolades for growth, client responsiveness, and community service.

Cleveland, OH


Sat, 1 Jul 2017 14:28:54 PDT