ASSISTANT DIRECTOR ASSIGNMENTS AND COMMUNICATIONS
Duties: Oversees day to day operations of the assignment processes for approximately 7000 students with the goals of achieving maximum occupancy and a high level of customer satisfaction. Utilizes housing software to receive applications, make assignments, assess rent and fees, manage data, and generate reports. Creates and manages various communications media to market and explain housing options, procedures and policies. Reports to the Associate Director for Housing Assignments. Supervises full time staff and student workers.
The Department of Residential and Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania. Thus, as a member of this dynamic organization, you may be expected to work outside of your regular shift during peak activity periods (eg. move-in) or when normal campus operations are suspended (eg. inclement weather). To the extent possible, managers will provide timely notice of modified work schedules.
The successful individual is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.
Qualifications: A Bachelor's Degree is required and 3 years to 5 years of experience or equivalent combination of education and experience. Masters strongly preferred in education or related field. Related work experience, preferably in a university housing setting. Experience using StarRez, Web Development Content Management System, Adobe Suite or similar software highly desirable. Excellent oral, written and interpersonal communication skills. Strong organizational skills with attention to detail and accuracy. Demonstrated experience with utilizing, managing, exporting, and interpreting data on a daily basis to make decisions and execute duties. Demonstrated high level proficiency utilizing technology such as web applications, online systems, database software, social media, and standard office packages. Knowledge of and experience with web and desktop publishing software and utilizing social media for business purposes strongly preferred. Demonstrated ability to work independently and as part of a team, manage several responsibilities at the same time, resolve problems using initiative and sound judgment. Evidence of ability to collect, interpret, and report data and to write informational materials and reports. Must have a strong customer service orientation, including experience working with a diverse population on a daily basis to resolve problems or provide information, preferably college students and parents. Excellent oral, interpersonal, & written communications skills. Strong customer service orientation & good organizational skills. Able to generate enthusiasm & work collaboratively with colleagues to achieve common goals in multidisciplinary teams. Availability and willingness to occasionally work alternative work schedule during peak activity periods or when normal campus operations are suspended.
Reference Number: 95-26282
Salary Grade: 027
Employment Type: Exempt
Org: Residential Administration
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: B-Executive/Managerial Administration