Assistant Manager - Hotel

Employer
Terrapin Management Corp
Location
Albuquerque, NM
Posted
Jul 15, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description

Here's what our guests say ..........Nice Hotel!

"The staff was helpful and courteous The room was nice and clean! The bed was comfortable. The breakfast was good and the staff is great." - Cathy

Terrapin Management Corporation is recruiting for a ASSISTANT GENERAL MANAGER:

HAMPTON INN & SUITES COORS ROAD location.

Assistant General Manager daily job duties include:

Responsible for completing required franchise and Terrapin standards training and staying current on all updates/changes to standards, policies, and procedures. Delegates authority and assigns responsibility to all employees; supervises work activities of all employees. Assists the GM with interviewing, onboarding and training new associates. Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary. Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels. Responsible for managing purchase order process, ordering and receiving products in a timely manner. Responsible for assisting GM with payroll processing, new hire entry, payroll deductions and PTO auditing. Provides other relief, or back-up duties as needed at the hotel including front desk coverage per Terrapin standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Actively reviews and monitors Social Media websites to ensure timely and appropriate responses. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.

FULL TIME EMPLOYEE BENEFITS INCLUDE:

• Paid Time Off (PTO) - accrued available after 90 days!

• Holiday Pay

• Annual Bonus Options

• Employee Incentives

• Dental / Vision Coverage - 1st month after hire!

• Monthly Medical Reimbursement

• Short and Long Term Disability

• Life Insurance

• Cell Phone Service Discounts

• Team Member and Family Travel Discounts

Requirements:

3+ years of hotel front desk manager experience required. Hilton experience preferred.

Schedule flexibility to meet demands of the hotel industry including nights, weekends and holiday coverage.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Company Description
Terrapin Management Corporation owns and operates select service hotels across the country. Our brands include Hilton, Marriott and IHG hotels. Our goal is to consistently deliver a high level of customer service to our guests and excellent financial results to our owners. This creates and enhances the value of each our properties. We accomplish this goal by improving our processes, investing in our associates, and effectively managing capital improvements. We maximize every dollar to provide a high level of return in a variety of markets and economic cycles.


Albuquerque, NM

51b02e8812

Fri, 14 Jul 2017 10:04:39 PDT

PI98692160