CLIENT SERVICES SUPERVISOR
JOB NO.: 90848-AS
Work Type: Faculty Full or Part Time, Staff Full or Part Time, Staff-Full Time, Staff-Part Time
Department: WVDL/BARRON LAB/ADMIN
Categories: Agricultural, Animal, Biological and Life Sciences, Animal Care, Veterinary Medicine, Laboratory Technician, Research Specialists, Management/Supervisory
Employment Class: Academic Staff-Renewable
Position Vacancy ID: 90848-AS
Working Title: CLIENT SERVICES SUPERVISOR
Official Title: LABORATORY MGR I(P60NS)
Hiring Department: A883000-WIS VET DIAGNOSTIC LAB/BARRON LAB/ADMIN
FTE: 80% - 100%
Anticipated Begin Date: AUGUST 20, 2017
Term: This is a renewable appointment.
Minimum $42,167 ANNUAL (12 months)
Depending on Qualifications
Degree and Area of Specialization:
No degree is required for this position.
Minimum number of years and type of relevant work experience:
More than 4 years of work in a laboratory or office setting. Supervisory experience is preferred.
Effective oral and written communication skills.
Ability to work well with others in a team oriented environment.
Ability to stand for up to 4 hours at a time.
Knowledge of computers and keyboarding skills.
Knowledge and understanding of complex laboratory procedures.
Ability to pay careful attention to detail.
Knowledge of how to safely handle biohazardous materials.
Ability to lift up to 50 pounds to a height of 4 feet.
Excellent organizational skills.
Knowledge of how to package and ship biohazardous materials.
Ability to supervise or acquire continued supervisory skills through UW-Madison.
Familiarity with databases.
This supervisor position is responsible for management of the Client Services section and building facilities of the Barron Laboratory branch of the Wisconsin Veterinary Diagnostic Laboratory (WVDL). Tasks include supervision of client services staff, planning and control of unit resources to ensure laboratory services of the highest quality are provided to meet the needs of our customers; and working cooperatively with other managers/supervisors in WVDL. Normal work hours for this position are 7:45am to 4:30pm Monday through Friday, but may be flexible to accommodate a less than full time schedule. Weekend and evening hours may be required for travel to the Madison Laboratory or other emergency needs at the Barron Laboratory.
The person in this position is expected to use the tools and principles of quality management in their daily work by demonstrating exceptional customer service and establishing and maintaining effective professional relationships with managers, supervisors, staff, and clients. This position also incorporates constructive feedback for the purpose of continuous improvement; use of effective team-building skills to contribute to the operation of the Barron site; and participate in continuing education.
Responsibilities include work planning, work assignments, and management of staff; back-up responsibilities to client services staff; maintain and evaluate quality control with sample receiving and testing referral; and train and/or oversee training of new employees and existing staff. This position works as a collaborative team with other supervisors at the Barron and Madison Laboratories and is evaluated for performance by the Madison Section Head for Client Services.
The Wisconsin Veterinary Diagnostic Laboratory (WVDL) is a high volume diagnostic laboratory that provides a broad range of veterinary disgnostic testing services to approximately 2,500 clients. Laboratories are located in both Madison and Barron.
This vacancy is for the Barron location.
Please see the Wisconsin Veterinary Diagnostic Laboratory website at http://www.wvdl.wisc.edu/index.php/about-wvdl/
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Instructions to applicants:
Please apply online at https://www.jobs.wisc.edu. Applicants must upload a current resume, cover letter outlining qualifications for the position, and a document containing the contact information for three professional references.
Additional Link: Full Position Details
NOTE: A Period of Evaluation will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
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Advertised: 06 Jun 2017 Central Daylight Time
Application Close: 15 Aug 2017 11:55 PM Central Daylight Time