Computer Lab Supervisor
The Office of Technology at Lewis University invites applications for a Computer Lab Supervisor to organize efforts of computer lab support staff and any assigned student employees (including graduate assistants and interns) to provide front-line technology support to end users (students, faculty, and staff) of all computer lab resources throughout the University.
Lewis University, sponsored by the De La Salle Christian Brothers, is a vigorous and growing institution located 25 miles SW of Chicago. Lewis University provides students a liberal arts-based and career-focused education, engaging students in the exploration and creation of academic, professional and personal opportunities in a supportive community. As a Catholic university in the Lasallian tradition, our approach is values-based and ethically-focused. For additional information see our website at http://www.lewisu.edu.
- Schedule and monitor coverage at all public and private computer lab locations.
- Provide internal technology training for users and computer lab staff and provide creative input for problem resolution.
- Provide customer service training for full time and student computer lab staff.
- In coordination with the Service Desk Coordinator, provide backup Service Desk coverage as needed through Auxiliary Service Desks or any computer labs or other campus locations deemed auxiliary service desk locations.
- Attend and facilitate assigned working group meetings or committees dedicated to the update, improvement, or expansion of computer lab operations.
- Gather and provide input to hardware/software requirements for computer labs, support accurate inventory of all computer lab assets, and provide budgetary input or recommendations to support specified equipment refresh cycles.
- Perform routine root cause analysis, and recommend changes in policies and procedure.
- Routinely collect and report on specified metrics to monitor customer service performance.
- Collaborate between other Technology Support Center teams (Media Support, Computer Support, and Service Desk) and redirect resources as necessary.
- Supervise computer lab staff and assigned student employees.
- Acquire and maintain good working knowledge of current versions of standardized software.
Associates degree in Computer Science, Information Systems, or related field required. Bachelor’s degree preferred. Individual must possess a strong working and technical knowledge of PC hardware in a networked environment, as well as practical experience in standardized university software. Some Mac experience and/or knowledge would be helpful. Must possess excellent analytical, logical and time management skills and have the ability to use independent judgment to resolve issues. Must have extremely strong verbal and written communication skills and be able to understand technology and technical concepts. Must have excellent customer service skills and be willing to cross-train to gain a wider support perspective to meet support needs. Must be an effective communicator in both written and oral styles with a friendly, professional, customer service-oriented manner; prior help/service desk experience is beneficial. Ability to work well as a member of a team is essential. Must be able to lift equipment of at least 50 lbs. Individual must be willing to work a flexible schedule when necessary, including nights and weekends.
Bachelor’s degree preferred. Working knowledge of software imaging, management and deployment tools such as Symantec Ghost or Microsoft System Center Configuration Management (SCCM), Mac management (e.g. MacOS, iOS, OS X Server, Apple Remote Desktop), as well as group policy management or group policy preferences and other enterprise endpoint management tools is desired.
How to Apply:
For a full description of the position and to apply visit http://jobs.lewisu.edu/postings/2432
Inspired by the University’s Mission values of Wisdom, Knowledge, Justice, Fidelity and Association, the Lewis Community declares that Lewis is a Sanctified Zone where people are committed to working to end racism, bias and prejudice by valuing diversity in a safe and nurturing environment.
Lewis University, sponsored by the De La Salle Christian Brothers, is an equal opportunity employer, and is committed to diversity. Applicants of a diverse background are highly encouraged to apply, however applications will only be accepted from individuals currently authorized to work on a full-time basis in the United States.