Student Services Specialist

San Jose, California
Jul 13, 2017
Faculty Jobs
Institution Type
Four-Year Institution

Job Title: Student Services Specialist

Job ID: 24178

Full/Part Time: Full - Time

Regular/Temporary: Regular

Job Code: 1035, Range 2

Department: Office of the Registrar


About the Position

Reporting to the Associate Registrar and working independently under limited supervision, the Student Services Specialist is responsible for providing support to a range of complex functions in the Office of the Registrar involving the exercise of a high degree of judgment. The incumbent's responsibilities include: Student Record Management, Customer Service Relations, Open University Gmail Account Management, National Student Clearinghouse Account Management, Official Transcript Database Management, Office of the Registrar Liaison to Colleges, Academic Departments, and all other constituents of the University, Management of Reinstatement Petitions, and Diploma on Demand Support.

Responsibilities include but are not limited to the following:

Checks and verifies discrepancies in registration and grading records received from departments, chairs, deans, students, and staff to ensure compliance with Academic Senate policy, Executive Orders, and Title V. Performs registration for students unable to register online. This includes regular and special session students. Develop and maintain an expert knowledge of the PeopleSoft student records module system, the complex requisite checking process that changes based on department needs, individual department requirements, and how to read and enforce negative and positive service indicators. Provides information to students, as needed, using multiple databases such as PeopleSoft, NOLIJ, and PR databases. Answers department calls and assists students as necessary or transfers students to the appropriate area for assistance. Processes transcript requests using Credentials, Inc., our online transcript request provider, and paper requests as well. Coordinates unique Registrar-related programs, such as Spartans Online, OU Online registration, and special sessions.

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