Student Records Business Analyst

Ewing, New Jersey
Jul 13, 2017
Institution Type
Four-Year Institution

The Office of Records and Registration is seeking a full-time Student Records Business Analyst to join our customer service and results-orientated team.  The Business Analyst will report to the Associate Director of Systems and Reporting and will provide business representation and leadership for the core functional areas of student records. 

Responsibilities include:

Provide overall business process expertise for the student records module of our student information system (PeopleSoft v 9.0).  Maintain and update business process documentation.  Answer all PAWS Help emails and ensure questions are routed appropriately.  Serve as the student records liaison with various pertinent offices, committees, and other cross-functional administrative and technical meetings.  Troubleshoot and solve system or data issues related to PAWS and system interfaces.  Assist with coordinating system upgrades and conduct functional testing and end-user training.

Work closely with Associate Director to create timelines and communication plans.  Gather requirements for First Semester Sequences from each academic department and update the associated documentation in MS Word and Access.  Update Qualtrics worksheet based on departmental feedback and launch FSW for new incoming students.  Monitor FSW related emails and respond accordingly.

Work cross functionally with the Senior Business Analyst to ensure the integrity and proper use of SR & AA fields and structural tables.  Be proactive in researching and developing best practices for the SR module.  Recommend, develop, test, and implement system enhancements for the SR module.  Develop, maintain, and deliver scheduling and enrollment reports through PAWS queries and Business Objects reporting.  Maintain, configure, and test the SR module as it relates to patches and fixes that are delivered by Oracle. Coordinate testing across the Enrollment area and maintain testing documentation.

Work with the college's webpage division to ensure a dynamic web presence for the office.

Perform additional tasks assigned by the Associate Director as needed to support the daily operations of Enrollment Operations.


  • Two (2) years of business analyst experience in public or private sector.

  • Strong customer service in IT or technology based environment.

  • Proven ability to work both independently and as a team member.

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of constituencies.

  • Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements. 

  • Strong technical aptitude coupled with a "can-do" attitude and willingness to learn.

  • Ability to successfully engage in multiple initiatives simultaneously.

  • Strong administrative and organizational skills including use of technology and web based applications.

  • Bachelor’s Degree


  • Preference given to candidate with experience in higher education, education consulting, or related field

  • Preference given to candidate with experience working in PeopleSoft Student Information System, Qualtrics Data Retrieval Tools and various Reporting Software (i.e. Business Objects/Cognos)

Contact Information:

The College offers a generous benefits package that includes health, dental, vision and prescription plans, as well as pension, paid leave time and tuition savings programs. This position has the state title of Professional Services Specialist 4. It is included for membership in the American Federation of Teachers (AFT) bargaining unit. The starting salary for this position is U18, $ 44,489.93. Salary is competitive and commensurate with education and experience.

Qualified applicants should submit a cover letter, resume or curriculum vitae, and a list of 3 professional references by August 14, 2017. The review of applicants will begin immediately and continue until the position is filled.  A final offer of employment will be contingent upon the successful completion of a background investigation and receipt of official transcripts of highest degree earned.

Founded in 1855, TCNJ is a highly selective public institution that has earned national recognition for its commitment to excellence. TCNJ emphasizes the undergraduate residential experience and offers targeted graduate programs. The College's seven schools - The Arts and Communication; Business; Humanities and Social Sciences; Education; Science; Nursing, Health, and Exercise Science; and Engineering - offer degrees to nearly 6,800 students. The College's distinguished faculty of 348 full-time members provides a 13 to 1 student to faculty ratio, and eighty-five percent of classes have enrollments of 30 or fewer. TCNJ's picturesque campus is located on 289 tree-lined acres in suburban Ewing, approximately five miles from New Jersey's state capital of Trenton, and 60 minutes from both Philadelphia and New York City. A 95 percent freshman to sophomore retention rate and a six-year graduation rate of 86 percent speak to the quality of the TCNJ experience.

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply.

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