CLIENT ENGAGEMENT MANAGER - DUSON

Location
Durham, NC
Posted
Jul 13, 2017
Institution Type
Four-Year Institution

diversity employer



CLIENT ENGAGEMENT MANAGER - DUSON
SON-FACULTY AND STAFF

General Purpose

Responsible for selling licenses of the Teaching Assignment Management System (TAMS) software. Conduct market analysis, sales and service activities in support of the launch, introduction and sustainability of TAMS. Primary responsibility for growing TAMS revenue for DUSON. Collaborate with DUSON marketing staff and TAMS project team members to develop and implement a comprehensive and effective plan for engaging potential customers and securing their agreement to license TAMS. Participate in the new client onboarding process and serve as the point person for client communications. Engage existing clients to secure license renewals prior to expiration dates. Supervisor Assistant Dean, Communications, Marketing and Business Development

Essential Duties
  • Develop and implement strategies to identify prospective higher education customers for the TAMS product.
  • Build and execute a sales plan to achieve quarterly revenue targets.
  • Manage client/prospect inquiries ensuring timely and accurate responses.
  • Develop sales and marketing materials in collaboration with TAMS Operations and DUSON Marketing & Communications teams.
  • Engage prospective clients via telephone, email, web and (when needed) in person meetings to educate and facilitate the sales process (includes trade shows). Some out of town and overnight travel required.
  • Manage all aspects of the sales close process (including proposal and contract development)
  • Serve as the primary point of service escalation and relationship management for customers including pre-sales, pre-implementation and post implementation activities, keeping TAMS Operations Team properly informed.
  • Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities.
  • Work with the TAMS Operations Team to identify product problem areas, new features, added value/revenue opportunities.

The previous statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Strongly Preferred Qualifications: A bachelor's degree and 3 years of previous technical sales and customer service experience.

Skills and Abilities:
  • Ability to perform technical sales, marketing and client engagement functions and achieve revenue goals.
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organized approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Experience in an academic environment.
  • Excellent presentation and facilitation skills.
  • Ability to work independently and make sound and timely decisions is a must.
  • Ability to multi-task; excellent organizational, planning and prioritization skills required.
  • Self-starter and self-motivated
  • Relationship-building skills at all levels with customers and prospect organizations
  • Effectively communicate technical information to non-technical audiences.
  • Proficient knowledge of Microsoft Office software, particularly Outlook, Word, Excel,and PowerPoint.

Keywords: Sales; Sales Rep; Biz Development; Client Relationship; Marketing, Implementation, Pipeline

Requisition Number
401293883

Location
Durham

Duke Entity
MEDICAL CENTER

Job Code
2267 MARKETING MANAGER

Job Family Level
13

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications


Education

Work requires a general business background generally equivalent to a bachelor's degree in a business related field.

Experience

Work requires four years related business or administrative experience to acquire competence in a variety of activities related to physician recruitment, health service marketing and health administration planning. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Auto req ID

91798BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PI98666297