Police Communication Intern / Dispatcher

Location
Denver, CO
Posted
Jul 13, 2017
Institution Type
Four-Year Institution




*Applications are accepted electronically ONLY at www.cu.edu/cu-careers.*

University of Colorado Denver l Anschutz Medical Campus

University Police Department

Police Communications Intern / Dispatcher
Position #218392- Requisition #07948

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.

Job Summary:
This full-time, state classified position is classified as either a State Service Trainee V (Police Communications Intern) or as a Police Communications Technician (Dispatcher), based on qualifications.

The position exists to receive emergent and non-emergent information via the telephone, radio, computer, alarms, printers, and in person contacts, which are dispatched to officers and other emergency personnel that may be needed and notifications made to the campus communities. This position operates dispatch equipment to include Computer Aided Dispatch; National and Colorado Crime Information Center computer; Computerized Network Video Recordings and live cameras; ID Access, door, and alarm computer; Fire Computer; E-911 Computer; University Police Radio; Aurora and Denver Police Radios; Hospital Radios; Mass Notification Systems; NOAA Weather Radio; Dictaphone Call-Check devices; Dictaphone Digital Recording Computer; Department Fax Machine; Department Copy Machine; TTY for the hearing impaired. The position also processes and maintains police records.

Examples of Work Performed:

SOFTWARE/EQUIPMENT/DATABASE OPERATIONS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Operate various equipment on a daily basis (ex. phone, radio, computers, software programs, dispatch equipment, alarms, monitors, etc.), and report malfunctions to appropriate supervisor or personnel.

TRAINING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Train on dispatch duties and processes by practicing, drilling, reading material and attending classes.

ACCESSING COLORADO AND NATIONAL CRIME INFORMATION CENTERS:Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Obtains, dispatches, enters, and cancels crime information on vehicles, persons, and property by using the computer to access the National and Colorado Crime Information Centers.

RECORDS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Processes, enters, maintains and distributes police records. Attention to detail skills and ability to verify accuracy in work is extremely important.

MONITORING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Monitors alarmed areas, fire systems, cameras other police agencies and weather conditions by viewing and listening to computers video monitors, printers and radios.

DISPATCHING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Dispatches officers/guards and other needed personnel by gathering information from the phone, radio, computers, alarms, and monitors.

Note: This is an essential services position. The incumbent is required to respond after hours during emergencies and report to work for regular assigned shifts during emergency campus closures.

Salary and Benefits:

Hiring Salary Range for the Police Communication Intern (State Services Trainee V) is: $2,240 - $2,447 / month (non-negotiable)*

Hiring Salary Range for the Dispatcher (Police Communication Technician) is: $3,515 - $3,877 / month (non-negotiable)*

*The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.

Employees hired into these positions are eligible for University benefits. The University of Colorado offers a full benefits package. Information on University benefits program, including eligibility, is located at www.cu.edu/employee-services.

Additional Information:

Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.

The University of Colorado Denver Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

The University of Colorado Denver Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.


Qualifications

Please make sure to include the following in your resume: job title, duties, months and years employed, AND average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Failure to include this information may lead to the disqualification of your application.




Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.




Police Communication Intern (State Services Trainee V)

Minimum Qualifications:

There are no education or experience requirements for entry into positions in this job class.

Dispatcher (Police Communications Technician)

Minimum Qualifications:

One year of experience in police radio/telephone communications equipment operations.

Substitution:

Successful completion of an authorized Communication Training Officer Program (or equivalent) may substitute for the year of required experience.

**To be considered at the TECHNICIAN level you must include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Those that do not include this information will be considered at the INTERN level.




Conditions of Employment:

• Must be willing and able to work long hours, various shifts, weekends, and holidays

• Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages

• Must be willing to be sedentary, sitting for long periods of time

• Must be willing and able to work in a confined work space

• Must not be color blind

• Must be willing and able to pass a Police Department Background Check which will include: Personnel History Questionnaire, Integrity Interview, Polygraph, Finger Print Check, Drug Screen, Credit/Civil Check, Criminal History, Driving Infractions Check, Reference Checks, and a post-conditional offer Psychological Evaluation.

• In special circumstances, this position may be assigned to support the Police Division in a security role. Persons in this position must be able to perform moderate physical activity such as walking/standing for extended periods of time, walk up and down stairs of multiple story buildings.

Police Communication Intern (State Services Trainee V)

Preferred Qualifications:

• Dispatching experience, of any kind, using radio/telephone/computer communications equipment

• Experience accessing and utilizing computerized records management systems

• Experience working in a police, security or law enforcement environment

• Experience monitoring alarmed areas, fire systems, cameras, etc.

• Experience using Microsoft Word and Outlook

• Bilingual or multilingual

• Possession of an Associate's degree or higher




Dispatcher (Police Communications Technician)

Preferred Qualifications:

• Experience in a higher education or health care facility environment

• Experience accessing and utilizing Colorado and National Crime Information Center data (CCIC/NCIC)

• Experience using ARMS (Automated Records Management System) or similar computerized law enforcement records management system

• Experience monitoring alarmed areas, fire systems, cameras, etc.

• Experience using Microsoft Word and Outlook

• Bilingual or multilingual

• Possession of an Associate's degree or higher

Competencies / Knowledge Skills and Abilities:

• Exceptional computer skills, including internet experience and proficiency with MS Word, Excel, and Outlook; ARMS; CBI; CCIC/NCIC; C-CURE; CCTV; Rave; My Force; Fireworks; 911; TTY; Freedom; Kronos; RMS

• Excellent interpersonal and customer service skills

• Ability to effectively multi-task and prioritize levels of assistance needed

• Strong ability to work well and maintain a positive attitude under pressure

• Ability to work under pressure and make quick and accurate decisions

• Comfortable working in a diverse community

• Ability to communicate clearly and concisely, both orally and written

• Detail oriented • Technical skills and experience specifically in a Police setting • Highly skilled in industry standard CritiCall Test factor areas: call summarization, character comparison, cross referencing, data entry, decision making, map reading, memory recall, prioritization, probability, and sentence clarity
• Ability to perform moderate physical activity such as walking/standing for extended periods of time, and walking up and down stairs of multiple story buildings to support the Police Division in a security role as needed.
Special Instructions to Applicants:Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions.

For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • CritiCall Test - an industry standard software simulation test that evaluates required competencie. • Preferred Qualifications Application Review - candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials; candidates are not physically present for this portion of the comparative analysis. • Search Committee (Oral) Interview based on the job requirements, preferred qualifications and competencies listed in the listed in the posting. You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above. posting.

Application Materials Required:Cover Letter, Resume/CV, List of References, Additional Attachments - Refer to Application Materials Instructions Below

Application Materials Instructions:APPLICATION DEADLINE: This announcement is open until July 26, 2017. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.



Job Category: Administrative Support and Related

Primary Location: Denver

Department: U0001 -- Denver-Anschutz Administration - 60039 - ADM-VCAF University Police

Schedule: Full-time

Posting Date: Jul 12, 2017

Closing Date: Jul 26, 2017

Posting Contact Name: Jennifer Koehmstedt

Posting Contact Email: jennifer.koehmstedt@ucdenver.edu

Position Number: 00218170

PI98665012