SENIOR ASSISTANT DIRECTOR, OFA, Enrollment, Financial Assistance (4790/G1217)
The Senior Assistant Director will work as part of a team and provide support to the management of the awarding, operations and systems areas of the office. Train and onboard new staff and lead the departments annual training program to ensure staff are in compliance with federal financial aid regulations and University policies. Supervise, motivate and manage a team of 4 financial aid counselors to provide superior customer service through the timely review of financial aid applications, awarding of financial aid, and providing counseling to students and families about financial aid processes and financing options. This position will assist with testing upgrades and systems enhancements to ensure data integrity, and perform data analysis, quality control checks and problem resolution. The senior assistant director will collaborate with the senior management team to effectively manage staff in support of recruitment and retention goals, update awarding area procedures and assist with business process improvement projects.
Bachelors degree required, three to five years of experience in a service and detail-oriented position, strong analytical and organizational skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.