Program Manager, Human Services

diversity employer

Department Name Assoc Dean Health & Sci

Campus or Location Metropolitan Campus

Vacancy Number 232-17

Reports To Assoc Dean,HC,Sci,Med Asst&Edu

Recruitment Type External/Internal

Job Category Professional

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Responsible for the overall Management of the Human Services program. Provides students with experience in both a professional and educational setting. Fosters a networking and learning environment where students will have the opportunity to develop relevant work skills, earn academic credit, and advance in their professional careers.

Job Responsibilities


• Oversees didactic and clinical instructional processes including student evaluations and schedules

• Oversees and manages the organization, administration, periodic review, planning, development and general effectiveness of the Human Services program

• Provides leadership in maintaining accreditation standards

• Counsels and advises students

• Supervises and assesses the performance of part-time faculty, instructional and support staff

• Prepares course schedules and makes instructional assignments

• Coordinates development of curriculum and revisions

• Participates in department, college and professional activities/events

• Markets program and recruits students

• Prepares and administers budget

• Maintains required BCI and up to date immunizations

• Performs other duties as assigned

Required Qualifications



• Master's degree in Social Work (MSW) or Science & Social Administration (MSSA)

• Must be a Licensed Independent Social Worker (LISW) or Licensed Independent Chemical Dependency Counselor

• Minimum of four years of demonstrated Human Services experience working with clients

• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

• Demonstrated experience forecasting, planning, maintaining, preparing and monitoring a business area's budget

• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations


• Ability to effectively complete work assignments independently

• Possess comprehensive knowledge of Human Services theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus

• Possess knowledge of education methods and administration as well as current accreditation and certification procedures

• Demonstrated intermediate project management skills

• Intermediate-level proficiency with Microsoft Outlook, Word, Excel and PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Possess strong organizational and time-management skills

• Possess excellent written, verbal and interpersonal communication skills

• Ability to work accurately with great attention to detail

• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment

• Must successfully complete a Bureau of Criminal Identification and Investigation (BCI) Background Check to include fingerprinting, social security number trace, county record search, state search, and a check of Federal Bureau of Investigation records

• Must provide proof of required immunizations as specified at:

• Possess sensitivity to appropriately respond to the needs of a diverse population



• Service Focus
• Collaboration
• Quality of Work


• Communication
• Adaptability


• Time Utilization
• Continuous Improvement

Preferred Qualifications



• Ability to adapt to dynamic multipurpose campus organizational and work environments

• Ability to be a successful advocate for new initiatives in curriculum delivery

• Ability to understand and embrace the mission of the community college

• Possesses the energy and persistence to motivate and support others to pursue the larger goal

• Skilled in building strategic alliances within and across disciplines, and within and outside the College

Work Schedule

Monday thru Friday, 8:30 a.m. - 5:00 p.m.

Posting Open Date 06/05/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you possess a Master's degree in Social Work (MSW) or Science & Social Administration (MSSA)?
    • Yes
    • No
  3. * Are you a Licensed Independent Social Worker (LISW) or Licensed Independent Chemical Dependency Counselor?
    • Yes
    • No
  4. * Do you possess a minimum of four years of demonstrated Human Services experience working with clients?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
  3. License/Certification
Optional Documents


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