User Services Consultant II

San Marcos, TX

Texas State University

User Services Consultant II

Job Number: 2017377

Location: San Marcos

Department: Client Services

Recruitment Type: Open to All

Job Type: Full-Time

Monthly Salary: $3,333.34 + Commensurate with Experience+ Commensurate w/ Experience

Job Category: Exempt

Required Qualifications:
1. Experience providing Tier III level support for Windows 10
2. Experience providing Tier II level support for macOS 10.12
3. Experience enterprise desktop management solutions (SCCM, LANrev, LANDESK, Altiris, etc.)
4. Experience Active Directory and Group Policy Management
5. Experience with scripting and task automation
6. Experience collaborating with other teams and technical contacts on various projects and implementations
7. Must be a highly motivated, dependable self-starter that works well in a team environment
8. Must be capable of multi-tasking and be willing to quickly and efficiently embrace change
9. Must have effective verbal, written and interpersonal communication skills
10. Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines

Preferred Qualifications:
Experience with managing technical resources in classrooms, labs or other learning environments
Experience with software package development, testing and deployment for PC’s
Experience with software package development, testing and deployment for Mac’s
Experience with an enterprise level Mobile Device Management solution, primarily for iOS
Administration experience in Microsoft SCCM, or equivalent Windows desktop management system
Administration experience in HEAT LANrev, or equivalent Mac desktop management system
Experience with developing and deploying highly customized Operating System images for Windows 10
Experience with developing and deploying highly customized Operating System images for macOS 10.12
Experience with programming languages (SQL, C#, JavaScript, etc.)
Experience in support and management of Microsoft Server 2012 and 2016
Experience with Microsoft App-V or other software streaming solutions
Experience with Apple Mobile Device Management
Experience managing print servers and print management solutions
Familiar with ITIL Foundations and Change Management basics

Job Description:
The department of Technology Resources - Client Services seeks a highly qualified technical professional to assist with the development, delivery and on-going support of Operating System images and software packages utilized in the Open Labs and classrooms. Primary duties include: the successful development, delivery and maintenance of Operating System images and task sequences; the creation, customization, delivery and maintenance of software packages; mobile device management; configuration of Group Policies; administration of print servers, license managers, encryption servers, service delivery and desktop management tools; software/OS patch-management; and consulting with faculty, staff and the university technical community on best practices and advanced technical issues.

Job Duties:
Desktop management of University computing equipment
Administration and support of campus encryption solution
Software package development and delivery
Operating System image development, deployment and maintenance
Print server management and maintenance
License server management and maintenance
Advanced troubleshooting of systems and network problems
Administration and support of service delivery systems and applications
Provide advanced technical support and consulting to a very diverse user base
Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues
Perform other duties as assigned

Additional Information to Applicants:


This posting is for a benefits-eligible system project staff position. It is a one-year term position, renewable for up to five years.

Job Open Date: 07/11/2017

Job Close Date:

Open Until Filled: Yes

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Posting Notices:

Legal and Required Notices:
Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

For a detailed description of this position and to apply, visit or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.

About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.

Employment with Texas State University is contingent upon a criminal history background check.

Texas State University is a tobacco free campus.

Texas State University is an EOE and a member of the Texas State University System.

Related links:
Apply Online at Texas State University
Texas State University main webpage
Summary of Benefits
Texas State University Human Resources
San Marcos, Texas Chamber of Commerce