Senior Student Financial Services Counselor

	Middlebury Institute of International Studies at Monterey
	Senior Student Financial Services Counselor
Position Information
Posting Number: S00916
Full-time/Part-time: Full-time
Benefits Eligible?: Yes
Hourly/Salaried: Hourly
Hiring Minimum: $21.75
Band/Level: SP2
Department: Student Financial Services MIIS
Location: MIIS at Monterey Main Campus
Hire contingent upon successful completion of the following post-offer screening: Criminal Background check

Position Summary:
The Senior Financial Aid Counselor determines eligibility for institutional and federal financial aid and counsels recipients on all aspects of the Middlebury Institute's financial aid programs. This is a full time staff position requiring strong commitment to customer service, and a high degree of tact and confidentiality.

Essential Functions:
• Ability to establish and maintain effective working relationships with faculty, staff, students, parents and the general public.
• Ability to communicate effectively both verbally and in writing.
• Ensure that maximum care and service is used to assist students in the financing of their Monterey Institute Education.
• Using federal methodology, conducts needs analysis to award student aid as appropriate to incoming and returning students.
• Maintains relationships with external service providers, including lenders, the Department of Education, payment plan providers, guarantee agencies, etc.
• Administer and manage federal, institutional and private student and parent loans.
• Coordinates all advances of Perkins and College Loan programs and serves as liaison with Perkins servicing agency.
• Manage entrance and exit counseling efforts for Perkins and Stafford loan borrowers.
• Process Federal Consolidation Loan Verification Certificate documentation from Department of Education and paperwork of paid in full Perkins loans for borrowers.
• Supervise federal work study students with respect and integrity to ensure the goals and objectives of the department and the Institute are achieved.
• Assist in development of innovative strategies to deliver student financial services through increased use of technology.
• Ensure Banner modules and processes related to Educational Financing are working effectively and efficiently.
• Produces reports as needed from computer or manual systems.
• Maintains and updates the data contained in student files.
• Monitors student loans and contacts delinquent students.
• Present information to potential and admitted students in a public format as necessary.
• Stay current on federal regulations and advise students of changes pertinent to them.
General Responsibilities:
• Excellent interpersonal, oral and written communication skills.
• Demonstrated leadership ability and positive attitude towards colleagues.
• Demonstrated ability to prioritize assignments to meet deadlines.
• Ability to make accurate calculations with numbers and student budgets.
• Ability to handle great amounts of detailed information and ability to multitask.
• Willingness and ability to demonstrate a positive attitude and genuine interest in assisting students, often under stressful conditions.
• Word processing, data base, spreadsheet, and other computer-user skills, including ability to design and update financial aid website.
• Willingness and ability to adapt to changing technologies and systems.
• Willingness and ability to comply with Institute policies, procedures, and mandates.

A combination of education and experience which would demonstrate possession of skills required for position. A typical way to meet these requirements would be a BA in Business Administration, or a related field and one to three years of financial aid experience in a University setting. In-depth knowledge of Title IV federal student aid regulations required. Knowledge of billing, accounting principles and methods for receivables is recommended. Knowledge of the SCT Banner system specifically as it relates to the financial aid, student accounts receivable, and finance modules, is desired.
Finally, a strong commitment to service students is required for the success of the office of student financial planning. Therefore, a strong commitment to service is an essential and mandatory trait of the Senior counselor.
Knowledge, Skills and Abilities:
Excellent customer service skills, particularly with sensitivity and tact, given that they will be expected to work with student and family financial data. Must have a strong background in critical needs analysis, awarding, counseling, and program administration in the financial aid field. Person needs to be detail oriented, and must possess a knowledge of accounting and federal tax systems. Proficiency with numbers is a must; experience in data analysis for decision support, leadership, and conflict resolution. Ability to work independently with minimal supervision and to create award letters that meet federal regulations and institutional goals.
Experience with SCT Banner is preferred. Spreadsheet and word processing applications are required.
Physical Demands:
The Middlebury Institute of International Studies at Monterey maintains a smoke-free workplace and complies with the Federal Drug-Free Schools and Communities Act and Drug-Free Workplace Act.
Essential job functions require ability to sit for extended periods of time, walk, bend, climb, push/pull, lift and carry up to 25 pounds occasionally. Also requires fine dexterity and ability to grasp, i.e. for writing and word processing/data entry.

Posting Information
Open Until Filled: No
Special Instructions to Applicants:
To apply, complete an online application and attach all required documents.
Applicant Document
Required Documents
  1. Cover Letter
  3. Resume/C V

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