Client Services Technician
Client Services Technician
Division: Information Technology Services
Department: Information Technology Services
Nature of Work
This is a Client Services Technical position that will provide core IT technical support services. Core support includes troubleshooting, repair, quoting, and training for computer and base AV components and systems. Activities include Research, Quote, Install, Maintain, Repair, Image, Train customers, and Coordinate with vendors. Customers include Academic and Administrative services utilized by Administrators, Faculty, Staff and Students. Position also delivers high level IT related customer service. Flexible schedule required allowing some evening and weekend support as needed.
Bachelor’s degree and 1 (or more) years of demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; OR High School Diploma and 3 years’ demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; OR a combination of education and demonstrated experience. Knowledge of basic software (e.g. MS Office, Adobe Suites and Antivirus). Knowledge of basic PC and Mac hardware and configurations. Knowledge of basic Audio Visual components and interconnections. Excellent communication skills and the ability to relate to a diverse constituency.
Industry certifications for Computer – Audio Visual – Network – Service Desk. Demonstrated experience with: Active Directory Administration; Server Administration; or Database Administration.
$17.76/hrly (minimum) to $25.07/hrly (midpoint)
Physical Requirements/Working Conditions
Ability to lift and carry 50 pounds. Ability to work from a ladder and use power and hand tools. This position is expected to comply with the University’s standard working hours. In addition, this position must be available outside of normal working hours, including nights and weekends, to complete routine system maintenance, or respond to emergency system outages.
Does this position require any special certification/ license? If yes, please specify.
Valid Drivers License and ability to pass driving safety class.
Notice to Applicants
Please be advised that should you be recommended for a position, University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
Posting Detail Information: Posting #S00534P
Required Documents: Resume & Cover Letter Optional Documents: Up to 2 Letters of Reference