IT SUPPORT SPECIALIST

Duties: Penn's School of Arts and Sciences is world-renowned for our exceptional faculty, innovative research, and top-tier degree programs. SAS Computing is looking for a motivated, proactive, technologically adept and customer-service focused individual to join our Desktop Computing Services team as an IT Support Specialist. High-quality and responsive end-user support and desktop management activities are some of the primary responsibilities of the position. This will involve installing, maintaining, and troubleshooting faculty and staff computers and a diverse range of technology, for designated academic and administrative departments in the School of Arts and Sciences. In this capacity, the successful candidate will also be comfortable configuring a variety of mobile devices, including iOS and Android smartphones, iPads, and other tablets. Effective support will be provided to clients with a wide variety of technical abilities, from novice to expert, and comfort levels. The successful candidate will listen well to the needs of clients and departmental representatives, and propose innovative and maintainable methods of accomplishing those goals while ensuring consistency with departmental and institutional practices. The ideal candidate is comfortable in a busy and highly collaborative team-based environment, and provides clear and frequent communication to both colleagues and clients. As a member of the School of Arts & Sciences Computing group, the IT Support Specialist will ensure that all activities are consistent with institutional standards and will participate in School-wide technology initiatives.

Qualifications: Bachelor's degree and 0-2 years of experience or equivalent combination of education and experience are required; experience supporting Windows 7/10, MacOS, iOS, Android based desktop and mobile devices, MS Office suite and common networking and utility applications required; knowledge of Windows desktop system administration in an Active Directory environment preferred; familiarity with basic desktop hardware support and maintenance required; excellent customer service and spoken/written communication skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects and adapt to frequent change required; ability to work independently with limited direct supervision in a self-motivated and self-directed manner required; ability to work as a member of a team required

Reference Number: 02-25920

Salary Grade: A

Employment Type: Exempt

Org: SASC-Computing

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: E-Information Systems/Technology