IT SUPPORT SPECIALIST SR

Duties: Penn's School of Arts and Sciences is world-renowned for our exceptional faculty, innovative research, and top-tier degree programs. SAS Computing is looking for a motivated, proactive, technologically adept and customer-service focused individual to join our Desktop Computing Services team as an IT Support Specialist Senior. High-quality and responsive end-user support, including for School executives and senior staff, and desktop management activities are important responsibilities of the position. This will involve installing, maintaining, and troubleshooting faculty and staff computers and a diverse range of technology, for designated academic and administrative departments in the School of Arts and Sciences. Equally important to success in this position will be the ability to utilize formal project planning tools and processes, to lead DCS and SASC projects at times, and to provide supervision to other part-time and full-time DCS staff members. The position will also provide second-tier desktop support to other LSPs in SAS Computing, assist with evaluation and selection of standard PC/Mac hardware and software, as well as working with a team on the continual development and maintenance of standard images, configurations and processes to be used across the School. The ideal candidate is comfortable in a busy and highly collaborative team-based environment, and provides clear and frequent communication to both colleagues and clients. As a member of the School of Arts & Sciences Computing group, the IT Support Specialist Senior will ensure that all activities are consistent with institutional standards and will participate in School-wide technology initiatives.

Qualifications: A Bachelor's degree and 2 to 3 years of experience or equivalent combination of education and experience are required; experience supporting Windows 7/10, MacOS, iOS, Android based desktop and mobile devices, MS Office suite and common networking and utility applications required; knowledge of Windows desktop system administration in an Active Directory environment preferred; familiarity with basic desktop hardware support and maintenance required; excellent customer service and spoken/written communication skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects utilizing formal project management tools and processes and adapt to frequent change required; ability to work independently with limited direct supervision in a self-motivated and self-directed manner required; ability to work as a member of a team required.

Reference Number: 02-26253

Salary Grade: C

Employment Type: Exempt

Org: SASC-Computing

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: E-Information Systems/Technology