Academic Advisor (Student Services Professional II)
Note: This is a full-time (40 hours per week), probationary, non-exempt position
The mission of the University Advising Center is to empower undergraduate students by helping them take responsibility for achieving their academic and personal goals, with a particular focus on the undeclared /undecided student, and to support the university advising community.
Under the general supervision of the director of the University Advising Center and within Student Success Services, the incumbent shall provide high quality academic advising to students and assist them through the academic and major exploration progress at California State University, Fresno.
- Academic advising support to help students successfully transition through the university
- Counsel and advise students on academic related issues which affect their progression toward a degree objective
- Continuous improvement of best practices inacademic advising
- Interpret university policies, regulations, and procedures
- Make appropriate and effective referrals
- Serve as an advocate for students and consult with faculty, staff, and others on issues associated with student academic performance
- Assist in the development and implementation of other strategies and activities to support student success
- Provide quality student services as demonstrated in patience, tact, courtesy, flexibility, and responsiveness to student needs
- Use initiative and resourcefulness in planning and implementing work assignments
- Maintain a positive and effective working relationship with co-workers in a team-oriented environment and other members of the university community
- Contribute to goals of the University Advising Center and the Division of Student Affairs and Enrollment Management through appropriate collaborative initiatives, work team assignments and committee memberships
- Maintain regular attendance and punctuality
- Prepare academic advising resource materials for faculty, staff, and students
- Use sound judgment and problem-solving skills to recommend creative, effective, and practical solutions
- Provide clear, concise, accurate, and effective oral and written communication to internal and external constituents
Knowledge, Skills &amp; Abilities:
- General knowledge of research and interview techniques
- General of the principles of individual and group behavior
- General knowledge of the methods and problems of organizational and program management
- Working knowledge of the practices, procedures and activities of a university advising center
- Interpret and apply program rules and regulations
- Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
- Obtain factual and interpretative information through interviews
- Reason logically
- Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required
- Recognize multicultural, multisexed and multi-aged value systems and work accordingly
- Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
- Rapidly acquire a general knowledge of the overall operation, functions and programs of California State University, Fresno
Education and Experience:
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field
- Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis
- Equivalent of two years of professional experience in one of the student services program areas or in a related field
- A master's degree in Counseling, Clinical Psychology, Social Work or a directly related field may be substituted for one year of the professional experience
- Master's degree from one of the behavioral sciences, higher education leadership, or a related field
- Experience in the use of PeopleSoft Student Administration system
- Experience using assessment tools for learning styles, personality, and career pathways
- Experience working with First-Year Experience programs
- Knowledge of study skills and retention intervention strategies
- Knowledge of basic helping skills and techniques
Knowledge of degree requirements, academic policies, regulations and university procedures
- Demonstrated experience working with exploratory students, primarily students in transition between majors; first and second-year
- Experience assisting undeclared students with individual advisement; information and resources to make informed decisions about choosing majors and developing a major to career pathway
- Demonstrated experience of learning strategies and accommodations for diverse populations, including academically disadvantaged students, underrepresented minorities and first-generation students
- Demonstrated ability to assist students in problem-solving techniques
- Ability to effectively organize and manage multiple tasks and work in a team-oriented environment
July 31, 2017
Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.
Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.
How To Apply:
To apply for this or any open position at Fresno State visit our online employment site at: http://jobs.csufresno.edu/
Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.
California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.
California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site: http://www.fresnostate.edu/adminserv/police/clery/index.html
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: http://www.calstate.edu/eo/EO-1083.html
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Other Applicant Information:
Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.
Equal Employment Opportunity:
California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.
Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.
California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and
culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.
Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.