Program Manager

Program Manager

Department: Professional and Continuing Education
Job IRC#24458

Job Description:
With some supervision from the Program Director, the Program Manager organizes and administers existing public educational programs and assists in the development of new programs and course materials. This position reports to the Program Director and exercises supervision over the Program Coordinator (as work lead), part-time and/or temporary employees and student employees.

Examples of Work & Responsibilities:

Program Development
The Program Manager works with the Program Director to determine existing and future needs of the audience including identifying course topics, instructors, objectives, methods of instruction and locations. Under the guidance of the Director, develops individual courses based on course sequencing, input from students and instructors, assessment of needs and trends, past performance and by identifying prospective new audiences. The Program Manager proposes depth and breadth of course content, methodology and format. Solicits new course proposals from existing instructors and evaluates unsolicited course proposals. Works directly with instructors to secure the required academic approvals for courses, including assisting them in developing course outlines for the Instructor and Course Approval Processes.

Program Promotion
Assists the Program Director in developing marketing strategy to reach out to companies and organizations who are interested in custom online learning opportunities; writing proposals for contract training; developing and delivering contract workshops and courses including intensive short courses, and academic credit classes. Works with the Program Director and the Marketing Director in developing strategic market plans and finding the target audience. Prepares, edits and ensures accuracy of promotional materials and copy. Implements additional internal/external promotions that may include phone calls, composing letters, mailings and writing and designing desktop flyers. Organizes webcasts, information sessions, instructor orientations and special events. Responds to inquiries from students, potential enrollees, and faculty using all available resources to market the value of USD programs and courses. In collaboration with instructors, professional organizations and others determines target audience for programs and develops marketing plans and budgets. Evaluates success of said promotions.

Program Evaluation
Creates, customizes and uses evaluation tools for courses, instructors and programs. With some supervision by the Program Director assists in evaluating and adjusting course curriculum or presentation through student or participant evaluations. Based on course evaluations and feedback by instructors and students, consults with Program Director about any needed revision in existing courses and works directly with instructors to revise course format.

Program Delivery
With some supervision by the Program Director, plans and schedules course offerings and identifies course topics. Provides administrative and logistical support for some of the department's most complex programs. Establishes and maintains files for courses, students and instructors. Arranges logistical support for courses and programs including instructor and developer payments, systems support, computers, photocopying, course readers, textbook orders, and catering orders, and support staff or cashier needs, including word processing of forms and correspondence. Independently negotiates with hotels, conference centers, and other service providers for most cost effective arrangements. Monitors enrollments to ensure maximum numbers. Recommends course cancellations to ensure smooth operation of courses and programs. Performs off site duties (including occasional evening, early morning, and weekend work) as needed to accomplish departmental program goals. Independently implements repeat offerings of courses.

Program Budgeting and Financial Management
Assists in developing, preparing and reconciling budgets for program. Prepares budgets for individual courses and seminars, prepares periodic budget analyses, and negotiates instructor fees and course expenses. Monitors actual income and expenses compared to course budgets and takes action to remain within budget.

Conducts analysis, prioritizes work assignments and develops policy and programming recommendations.

Minimum Qualifications
• Bachelor's degree.
• Two years of demonstrated work experience in an education, or related institution/environment.
• Budgetary and financial experience, preferably in a higher education setting.
• Understanding of the administrative functions, academic programs and requirements of a university.
• Strong written and oral communication skills.
• Demonstrated technology skills and ability – (e.g., Word, Excel, Access, Outlook).
• Strong organizational skills and ability.
• Ability to negotiate.

Performance Expectations: Knowledge, Skills & Abilities
• Working knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives; knowledge of program management.
• Working knowledge of delivering public education programs.
• Working knowledge of current public education programs and trends.
• Working skills to produce and deliver public education programs.
• Working knowledge of performing needs assessment for planning courses and programs.
• Good analytical skills to understand how business needs can be addressed through the design and delivery of public educational programs.
• Good reading, verbal, written and interpersonal communication skills, and good presentation skills.
• Knowledge of managing public education courses at the university or corporate level.
• Skill in using business software systems in the completion of work assignments; i.e. Word, Excel, Access, PowerPoint.
• Knowledge of the fundamentals of writing, grammar, syntax, style, and punctuation.
• Knowledge of appropriate editorial style and publication guidelines.
• Knowledge of issues in higher education and/or a specialized academic discipline or field.
• Thorough attention to detail, project management and organizational skills.
• Thorough research and fact verification skills.
• Knowledge and use of collaboration software (chat, desktop sharing, conferencing).

Special Conditions of Employment
• Must be able to work flexible hours including evenings and weekends in order to meet project deadlines.
• Must be able to work with all required technologies and tools.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. Serious candidates are encouraged to request official transcripts to help expedite the hiring process.

Salary: Commensurate with experience; Excellent Benefits.

The University of San Diego offers a very competitive bbaenefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

Hours: 37.5 hours per week; typical work hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

Closing date: Open Until Filled

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus.For more information,

Click Here To Apply In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at