Technician I, II, III - Desktop Support



Technician I, II, III - Desktop Support

Position Category: Staff - Part-Time (Variable Hour)

Summary:
Diagnoses and repairs workstations for end users using network topologies and protocols. Maintains 200+ computers and ancillary equipment such as workstations, laptops, printers, and scanners. Performs regular hardware maintenance. Provides computer hardware and software expertise to over 200 academic and administrative end users. Researches and evaluates computer hardware, and software applications. Determines and recommends solutions.

Part Time hours between Monday - Friday, 8 am - 5 pm with some flexibility with the schedule up to a maximum of 28 hours per week.

Required Qualifications:
This is a Career Ladder position and will be placed at one of the following levels depending on qualifications:
Level I - Graduation from an accredited institution with an associate’s degree in information technology or related field, plus one year of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 3 years, two of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions. May obtain this certification within the first 6 months of employment.
Level II - Graduation from an accredited institution with an associate’s degree in information technology or related field, plus 2 years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 4 years, 2 of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.
Level III - Graduation from an accredited institution with an associate’s degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge, Skills and Abilities:
  • Knowledge of various computer applications such as Microsoft Office, internet browsers, email systems, anti-virus Software, and other general applications.
  • Knowledge with iOS, Android, Windows, and any other operating systems on tablets and smart phones.
  • Knowledge of imaging software such as WDS or SCCM.
  • Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
  • Knowledge of Outlook, Mac OSX, and Windows OS.
  • Knowledge of directory-based authentication (Active Directory).
  • Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
  • Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.
  • Knowledge of procedures and software for backing up and restoring data.
  • Skills in working continuously on a task until completion.
  • Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Must possess excellent customer service skills.
  • Must have strong analytical and trouble-shooting skills.
  • Skills in rapidly establishing a good working relationship with customers and other professionals.
  • Ability to test and evaluate new technology.
  • Ability to follow diagrams and written
    instructions to repair a fault or set up a system, replacing parts as required.
  • Able to troubleshoot system and network problems and diagnosing and solving
    hardware or software faults.


Preferred Qualifications:


Physical Requirements:
Frequent climbing, bending/stooping, twisting, kneeling, crawling, reaching, standing, sitting, walking, grasping, pushing/pulling and fine hand manipulation. Requires continual hearing, seeing and talking. Msut be able to lift greater than 25 lbs.

Benefits Summary:
You may be eligible for a 3 credit hour or 1 class tuition waiver after 6 consecutive months of employment and a minimum of 475 hours worked. Dependents do not qualify for a waiver.

FLSA: Non-Exempt

Pay Range: $16.05 - $22.28 DOQ

Advertisement Number: ST11717
Open Date: 07/10/2017
Review Start Date: 07/16/2017
Close Date: 7/16/2017
Open Until Filled:

Special Instructions to Applicant:

To apply, visit: https://www.uvu.jobs/postings/1628

Utah Valley University is an Affirmative Action/Equal Opportunity/ Equal Access Employer and committed to fostering a diverse workforce. As an inclusive community, we actively seek diversity among our applicants for this position. Candidates who can contribute to that goal are particularly encouraged to apply.

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