Client Support Advocate

Charlottesville, VA
Jul 11, 2017
Institution Type
Four-Year Institution

Working Title: Client Support Advocate

Position Type: University Managerial and Professional Staff

Department: Darden Graduate School of Business

Location: Charlottesville

Posting Date: 07-10-2017

Posting Summary:
The Darden Business School department of Client and Technical Services seeks a Client Support Advocate (CSA) to join its team.

This position provides technical support for the Darden Faculty and Library. The CSA analyzes, defines tests, troubleshoots, and implements hardware and software technologies for units supported by the Information Technology department. The CSA will support desktop, network, and shared server services and will provide support for client based software systems and provide management of computer inventory.

This position will require occasional support outside of normal business hours including some weekend and evening support along with travel to our Northern Virginia location.

Required Knowledge, Skills and Abilities:
Expert level ability in the installation and support of the most common business applications
Project management
Outstanding communication skills
The ability to work independently and as part of a team.
Demonstrated ability to interact with diverse internal and external constituents in a professional and collegial manner
The ability to interpret and implement policies and procedures, use initiative and judgment in problem solving, and work proactively to anticipate and meet departmental needs
Coordinate and organize resources
Strong understanding of security principles, concepts and best operating procedures
The ability to adapt quickly to changing needs, situations, and people

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