Job Summary This position is integral to the Business Process Analysis, Workflow Solutions, and Business Intelligence services (Application Services) offered within the Auxiliary Services, ensuring smooth day-to-day operations of Applications Services as a member of the Applications Team. This position requires a high level of customer focus as well as technical knowledge related to Application Services delivery across a variety of platforms. This position also requires the ability to identify and separate business needs and objectives from technical needs and specifications. This position works autonomously with department administrators to gather requirements, analyze data, and provide business intelligence solutions for decision makers including creating databases, database queries, analytical solutions and reports. Experience in the technical areas of information security operations including penetration testing, vulnerability assessment, system programming and administration, web application development (Java, PHP, .Net, SQL), database administration, network operations, user support, and job control are highly desirable. This position performs various application configuration and data processing tasks to support existing solutions for academic program and business office staff. This position assists the Infrastructure team with application/web server and database administration tasks related to the business intelligence platforms used. These tasks occasionally require off-hours scheduled maintenance or assisting during unplanned server outages. This position coordinates with the IT Professionals in supporting Applications services, including direct second tier customer support and providing training and documentation for Application Services. This position is a security sensitive position with access to and responsibility for effectively protecting FERPA and other sensitive or confidential data sets. The successful candidate will have the desire and ability to learn new technologies and develop new skills on an ongoing basis. This position will work with tools such as MS SQL Server, MS Excel, MS SharePoint, Qualtrics, and Qlik. Minimum Qualifications See IT Matrix