Patient Access Supervisor
Patient Access Supervisor-1701978
At Stony Brook Medicine, our Patient Access Supervisor is responsible for ED Registration Patient Traffic Control. This is a leadership role supporting patient throughput, patient experience, revenue cycle and regulatory requirements.
Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
Duties of a Patient Access Supervisor may include the following but are not limited to:
- Serves as the go-to Patient Access Department Contact person in the Emergency Department for the multi-disciplinary staff within the ED.
- Works to expedite registration functions according to priorities (i.e. by shortest anticipated LOS, etc.).
- Fulfills a supervisory role to monitor and coordinate staff work efforts to appropriately deploy staff to meet facility needs and to meet established par levels.
- Monitor patient throughput and adjust registrar workflow, provides “on the job training” as appropriate.
- Prioritizes registration and facilitates work flow to be completed by staff.
- Monitors staff productivity and provide constructive feedback to staff with management guidance in real time to support through-put, compliance and financial objectives including: Accuracy, Eligibility, and Point of Service Collections.
- Appropriately relays issues identified as needing higher level intervention to supervisory attention.
- Ongoing quality assurance and audit of employee registrations to determine training needs.
- Responsible for maintaining and collecting statistical data for audit, reports, special projects or assignments as requested.
- Assigns each Patient Access Representative (registrar) to complete registrations in real time, to serve to prioritize the order of registrations. Monitors the completeness, accuracy of registration, financial verification etc. for each ED encounter.
- Re-assigns staff and assignments as warranted, pulls in financial counseling or registrar support as warranted; supports management by ensuring productivity and that staff are most properly and equitably assigned work.
- Monitors registration and financial screening time, eligibility verification and co-pay collection.
- Adjusts staff work assignments as appropriate
- Facilitates data integrity by supporting the work flow of staff to courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following appropriate established processes, to secure consents and regulatory signatures from patients or designee, essential for treatment and payment.
Required Qualifications: AAS Degree with a minimum of two years working experience in a financial services, public health, health, or related industry such as insurance. In lieu of degree, five years of demonstrated excellence working in a financial services, public health, health, or related industry such as banking or insurance (or other related industry requiring similar skills) which demonstrates comparable complex skill experience in payment collection, insurance reimbursement, access services etc. Demonstrated moderate to high (not only basic familiarity) competence in Microsoft Office (Excel, Word, Visio, Publisher, and Power Point). Demonstrated excellence in verbal and written communication, computing and multi-tasking skills. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Preferred Qualifications: Knowledge of medical terminology is preferred.Supervisory or dispatching experience, billing experience, accounts receivable, banking hospital patient access/registration experience, familiarity with medical insurance benefits, through-put or traffic control, demonstrated experience in with EMR computerized registration / financial / IT systems.
Essential Position: All Hospital employees are designated as essential personnel. Positions that are designated as such are required to report to work and/or remain at work in cases of emergencies, staff shortages, increased census, and/or inclement weather.
Special Notes: Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at email@example.com.
The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients’ lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island’s premier academic medical center. With 603 beds, we serve as the region’s only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children’s Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County’s only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation’s first Pediatric Multiple Sclerosis Center.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AThttp://www.stonybrook.edu/police
Official Job Title: TH Instructional Support Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Patient Access-Stony Brook University Hospital
Schedule: Full-time Day Shift 7:00 AM - 3:00 PMPatient Access-Stony Brook University Hospital
Posting Start Date: Jul 10, 2017
Posting End Date: Jul 24, 2017, 10:59:00 PM
Salary: Commensurate with Experience
Salary Grade: SL2