Help Desk Support Analyst I

Working Title: Help Desk Support Analyst I

Position Type: University Operational and Administrative Staff

Department: Office of Health System Development

Location: Charlottesville

Posting Date: 05-11-2017

Posting Summary:
Do you enjoy helping others with technology? Are you customer-service oriented? Do you like working as part of a highly motivated IT team to meet shared goals?

The Help Desk Support Analyst for the Health System Development Office (HSDO) provides technical support to office staff (50+ individuals). This individual provides daily technical support of hardware and software, training, and troubleshooting within the Health System computing environment. He/She collaborates with multiple offices across the University to ensure the efficient and effective performance of HSDO information systems.

As an integral member of an ambitious fund-raising team, the successful candidate will have the proven ability to train end users, install desktop machines and software applications, and provide technical support to desktop workstations. Excellent customer service and communication skills are required.

The Health System Development Office is located on Old Ivy Road with parking on-site.

Required Knowledge, Skills and Abilities:
Ability to provide technical support to desktop workstations, using all of the Microsoft Office applications.

Ability to diagnose and resolve common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools and train end users.

Able to work effectively with a diverse customer base to provide technical support, consultation, and training in computer systems operations and technology.

Excellent customer service and communication skills.

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