PT Coordinator, Tutoring Services

Location
Cleveland, OH
Posted
Jul 08, 2017
Institution Type
Community College

diversity employer



Department Name Learning & Engagement

Campus or Location Corporate College West

Vacancy Number PT006-18

Reports To Assistant Dean

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Coordinates the day to day operations of the department. Collects necessary
information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the
communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by
developing and sustaining productive customer and employee relationships.
Provides administrative assistance to supervisor as needed.



Job Responsibilities

Aids in the planning, and monitoring of a business area's budget.

May maintain the department team's calendars and schedules

Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities

May manage leadership schedules and calendars; schedules internal and
external meetings and activities with business, community and government
institutions; as directed, prepare and assemble agenda, packets and other
pre-meeting materials

Positively responds to departmental requests in a timely manner with strong
emphasis on outstanding customer service

Provides administrative support to supervisor

Provides assistance to the team's efforts to complete departmental assignments

Actively participates in the successful delivery of the direct client service
process

Maintains on-going communication with the departmental Director to report
important information, occurrences and issues within the department

Attends staff and project team meetings and provides follow-up on meeting
outcomes including tracking resulting activities and projects

Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate

Develops strong working relationships with key departments and employees across the College and in the community

Establishes and maintains general office files and records

Assists with the preparation of reports, presentations and publications,
including research, writing and copy-editing

Assists with other College-wide projects, initiatives and committees

May select, train, supervise and evaluate part-time student assistants, interns and part-time staff and provide new tutor onboarding.

Performs other duties as assigned



Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

Associate degree and/or minimum of three years of progressively responsible experience in professional office environment

Demonstrated experience making sound decisions that affect a work unit or
team

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

Possesses strong organizational and time-management skills

Possesses excellent written, verbal and interpersonal communication skills

Possesses excellent proofreading and editing skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to manage multiple projects simultaneously in a deadline-driven
environment

Works accurately with great attention to detail

Excellent customer service skills and proven ability to develop and sustain
productive customer relationships

Ability to effectively respond to requests from multiple levels of the College in
various departments

Possesses working knowledge of administrative support concepts, practices
and procedures with the ability to use in varied situations

Demonstrated basic project management skills

Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Sensitivity to appropriately respond to the needs of a diverse population

CRITICAL COMPETENCIES
Customer Service
Communication
Quality of Work

VERY IMPORTANT COMPETENCIES
Collaboration / Inclusion
Flexibility / Adaptability
Time Utilization / Organization

IMPORTANT COMPETENCIES
Servant Leadership
Results Focus
Continuous Improvement / Innovation



Preferred Qualifications

Bachelor's degree

Demonstrated experience with Banner System and other College-specific software such as Tutor Trac, FAMIS, and My Tri-C Buy.

Previous work experience as a Tutor or in a Tutoring environment

Previous work experience in a Community College

Previous experience working with students



Work Schedule

20 hours per week determined in collaboration with supervisor, will include some evening and weekends



Posting Open Date 07/07/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.



Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution



Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Associate degree and/or minimum of three years of progressively responsible experience in professional office environment?
    • yes
    • no


Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents

PI98568799