Admistrative Assistant I, Customer Service Representative

Location
Bridgewater
Posted
Jul 08, 2017
Institution Type
Four-Year Institution

Department Summary: The Department of Facilities Management and Planning is committed to provide the best service to our students and employees at Bridgewater State University. Our mission is to create, maintain, and manage a physical environment that enhances teaching, learning, and living; and serves to support our campus constituents and our region through responsible stewardship of resources.

Position Summary: Administrative Assistant I (Full-time, AFSCME position) TOUR OF DUTY: 3:00 p.m. - 11:00 p.m., Monday - Friday (with Saturday and Sunday as days off). (Subject to Change) Location: Operations Center This is a non-essential position. This is an AFSCME unit position and is subject to the terms of that union agreement.

Essential Duties: This position will serve as the primary customer service support representative during evening hours. Duties include but are not limited to: Answer all incoming calls into the customer service center. Troubleshoot issue and direct as needed to the appropriate trades shop or manager. Create and/or process all work orders using SchoolDude. Perform clerical functions (prepare reports, type, file, copy, fax, data entry, etc.). Assist with processing purchase orders, invoices and other forms and records maintained in the customer service area. *Initial assignment only. Subject to change according to institutional needs. Applicants must be able to demonstrate employment eligibility in accordance with the Immigration Reform and Control Act of 1986.

Required Qualifications: -Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions as list in MA State Job Specifications. - Ability to follow written and oral instructions; good written/oral communication skills. - Knowledge of general office procedures. - Ability to exercise sound judgment. - Ability to gather information through questioning individuals and by examining records and documents. -Ability to assemble items of information in accordance with established procedures. -Ability to determine proper format and procedure for assembling items of information. - Ability to exercise discretion in handling confidential information. - Ability to establish and maintain harmonious working relationships with others. - Ability to deal tactfully with others; ability to work effectively in a team environment as well as independently. State Job Specifications are available in the Human Resources Office or on the Human Resources website -www.bridgew.edu/hr.

Preferred Qualifications: - Ability to adapt to changing priorities and multi-task. - Working knowledge of Microsoft Office (Word, Excel, Outlook) strongly desired. Working - Knowledge of Banner systems and SchoolDude preferred. - Ability to adapt to new technology and to address existing and future process needs. - Understanding of higher education practices.

Physical Demands: Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; Occasional bending, reaching, lifting, pushing and pulling up to 5 pounds.

Special Conditions: Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.

EEO Statement: Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

Salary Range: $1,608.86 bi-weekly (Grade 15 - Step 1)

Special Instructions: Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.