IHP Assistant Director of Alumni Services (STAFF)

The Institution:
MGH Institute of Health Professions in Boston is an innovative and interprofessional graduate school with post-baccalaureate, direct entry-level master’s and doctorate, and post-professional programs in Nursing, Occupational Therapy, Physical Therapy, Physician Assistant Studies, Speech-Language Pathology, Health Professions Education, and a PhD in Rehabilitation Sciences. The only degree-granting affiliate of Partners HealthCare System, the MGH Institute offers its more than 1,400 students unparalleled opportunities to learn and work alongside expert practitioners in a variety of hospital, clinical, community, and educational settings. The school, which has graduated more than 5,400 students since its 1977 founding by Massachusetts General Hospital, is fully accredited by the New England Association of Schools and Colleges (NEASC). Several programs are highly ranked by U.S. News & World Report and the school has been named for the past six years as a Great College to Work for by The Chronicle of Higher Education.

Summary of Major Responsibilities

The Assistant Director (AD) is responsible for the planning, execution, and ongoing assessment of strategic outreach to and engagement of alumni. In close cooperation with the Dean of Student and Alumni Services, the AD will develop and carry out strategies and tactics designed to foster lifelong connections between alumni and the Institute. The AD's responsibilities will focus on strengthening alumni affinity and ties to the MGH Institute of Health Professions (IHP) as a whole, to individual academic programs, and to various IHP community stakeholders (including fellow alumni, faculty/staff, current students, and prospective students) with the objective of increasing the number of alumni who are actively engaged with the IHP.

The AD will play a leadership role within the Office of Student and Alumni Services staff by working closely with the Manager of Career Development, the Manager of Student Services, and others to grow the student-alumni community via active and passive programming on and off campus. The AD will utilize social media, workshops, webinars, and other means to engage alumni. This is a highly collaborative position working with OSAS, academic programs, Development staff, Strategic Communications staff, and others (within the Institute as well as various external parties) to develop and expand programming, services, and benefits that align with the interests and needs of an increasingly diverse global alumni network.

Note: This position holds minimal responsibilities for traditional higher education development (fundraising); rather, the incumbent must be prepared to emphasize affinity, relationship-building, event-planning, database management, and creative communications with alumni while actively supporting the IHP's mission and priorities. S/he will partner frequently with Development staff and others in work that directly and indirectly supports institutional advancement and philanthropy. Applicants should be comfortable with this collaborative model and eager to support Development through alumni engagement and a culture of continuous improvement.

Principal Duties and Responsibilities

1. Alumni Engagement (90%)

• Assist in the development and execution of a comprehensive strategic plan for Alumni Services, based on an assessment of the interests and needs of the Institute's alumni community

• Increase alumni affinity and connection to the Institute by strengthening constituent relationships, developing robust outreach, and promoting opportunities for alumni to participate in and benefit from IHP-related professional development, continuing education, and other activities of interest to health care leaders

• Plan and lead networking receptions for alumni, students, and faculty at professional conferences and local, regional, or national events; assist students and alumni with event-related logistics; host in person or remotely support a designated host

• Grow online alumni affinity and engagement via social media (LinkedIn, Facebook, etc.); collaborate closely with Assistant Director of Digital Branding and others to elevate the online profile of IHP and its alumni network

• Collaborate with OSAS colleagues to plan, lead, and support activities that foster long-term student engagement in order to facilitate these students' future engagement as members of a global alumni network

• Collaborate with academic programs and relevant departments to create opportunities for alumni to access the resources of the Institute in ways that enrich their personal lives and professional careers

• Use and update alumni/donor database; create and manage distribution lists for outreach to alumni groups, set appropriate parameters for specific engagement efforts; ensure accuracy, timeliness, and confidentiality of data

• Develop and track metrics to measure Alumni Services' impact on IHP priorities, including but not limited to continuing education offerings, professional development opportunities, admissions referrals, preceptor service, and more

• Review and respond in a timely manner to requests for alumni contact information from IHP departments

  • • Coordinate dissemination of alumni updates internally with OSAS, Development, Strategic Communications, and others

• Develop a planning calendar for alumni-related priorities; collaborate with Development and Strategic Communications for a coordinated approach to outreach and messaging (optimal timing, execution, target audiences, etc.) to support shared goals

  • Partner with academic leadership, Development staff, and others to launch and manage program-specific alumni councils

• Provide Strategic Communications with suggested content for magazines and newsletters; assist with follow up as needed

• Ensure Class Notes and other alumni-related information from the magazine and other sources are updated in database

• Manage the Alumni Services budget with direction from the Dean and in compliance with IHP policies

• Occasional night/weekend work and travel required (see Working Conditions below)

2. Career Services (5%)

• Collaborate with Manager of Career Services to develop and deepen employer relations by acting as an ambassador to local employers and initiating discussion with employer representatives to encourage their recruitment of IHP students and alumni

• Support alumni/student LinkedIn and Facebook groups by contributing relevant content

• Collaborate with the Manager of Career Services (OSAS) and others on workshops, webinars, and activities as needed

• Assist colleagues in various academic programs to identify and recruit alumni interested in serving as preceptors, mentors, and similar support roles for IHP students and alumni
  • Other (5%):

  • • Serve on committees and special projects within OSAS and across the IHP as needed

    • Perform other duties and responsibilities as assigned

    Supervisory Responsibility
  • Direct supervision currently not applicable
  • Project-based leadership frequently required and encouraged
  • Strong potential for added supervision responsibilities in the future

  • Fiscal/Budget Responsibility

    • Plans and manages alumni engagement expenditures from related budget and cost centers.

    • Monitors budgets closely, reports status monthly, and assists in annual budget planning processes.

    • Demonstrates responsible use of Institute funds; manages and shares resources proactively.

    Working Conditions

    • Innovative, results-oriented work environment requiring interaction and collaboration with internal colleagues and offices (OSAS, Development, Strategic Communications, Provost's offices, faculty instructors, and more), with current students, and with a growing alumni base of approximately 7, 500 individuals.

    • Frequent travel required in Greater Boston and across New England, less frequent national and international travel.

    • This position requires frequent evenings and weekend work including but not limited to leading alumni engagement events (on and off campus) and other activities to support Institute priorities.


    Education and Experience Qualifications

    • Bachelor's degree required; master's degree strongly preferred

    • Two or more years of relevant experience in alumni relations or similar program management, preferably in higher education and/or a health care-related setting

    Skills/Abilities and Competencies Required

    • Outstanding written and oral communication and presentation skills
    • Excellent interpersonal skills, including the ability to listen and interact effectively with individuals and large groups
    • Entrepreneurial energy, self-direction, and an eagerness to generate ideas related to alumni engagement
    • Ability and desire to work well both independently and collaboratively
    • Demonstrated ability to organize and manage multiple projects and priorities, with a high degree of professionalism, attention to detail, and follow through as well as flexibility and collegiality
    • Understanding of academic culture and willingness to participate enthusiastically in the life of the Institute
    • Active support for the mission, vision, and values of MGH Institute, including but not limited to inclusive excellence, respect for all, and a culture of continuous improvement
    • Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word), database applications, Internet applications, and an ability to learn specific software (knowledge of Raiser's Edge preferred)

    EEO Statement

    The MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought and practice to the Institute's research, teaching and clinical missions. Applications from protected veterans and individuals with disabilities are strongly encouraged.

    Primary Location: MA-Charlestown-MGH IHP
    Work Locations: MGH IHP 36 First Avenue Charlestown 02129
    Job: Professional/Managerial
    Organization: Massachusetts General Hospital(MGH)
    Schedule: Full-time
    Standard Hours: 40
    Shift: Day Job
    Employee Status: Regular
    Recruiting Department: IHP OSAS
    Job Posting: Jul 6, 2017


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