Assistant Manager - Hotel

Terrapin Management Corp
Charlotte, NC
Jul 07, 2017
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Job Description

Here's what our guests say ........ "I really enjoyed my stay at this property. From the time I checked in with Jonathan, he made me feel welcome, he had such a great personality and was very professional and helpful. I would stay here again. Thanks for a great stay." - HaroldM

The Hampton Inn & Suites Charlotte Arrowood Road holds a Trip Advisor Certificate of Excellence. This contemporary hotel is a 1-minute drive from Interstate 77 and 8.6 miles from downtown Charlotte restaurants, museums and nightlife. The classic rooms have free WiFi, flat-screen TVs with HD channels, full desks and coffeemakers. Suites add whirlpool tubs or kitchen areas. In addition to the free daily hot breakfast or weekday breakfast bags to go, amenities include an outdoor pool, fitness room, business center and event space.

Terrapin Management Corporation is recruiting for a ASSISTANT GENERAL MANAGER:


Assistant General Manager daily job duties include:

Responsible for completing required franchise and Terrapin standards training and staying current on all updates/changes to standards, policies, and procedures. Delegates authority and assigns responsibility to all employees; supervises work activities of all employees. Assists the GM with interviewing, onboarding and training new associates. Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary. Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels. Responsible for managing purchase order process, ordering and receiving products in a timely manner. Responsible for assisting GM with payroll processing, new hire entry, payroll deductions and PTO auditing. Provides other relief, or back-up duties as needed at the hotel including front desk coverage per Terrapin standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Actively reviews and monitors Social Media websites to ensure timely and appropriate responses. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. Assist with monthly Manager On Duty coverage.


• Paid Time Off (PTO) - accrued available after 90 days!

• Holiday Pay

• Annual Bonus Options

• Employee Incentives

• Dental / Vision Coverage - 1st month after hire!

• Monthly Medical Reimbursement

• Short and Long Term Disability

• Life Insurance

• Cell Phone Service Discounts

• Team Member and Family Travel Discounts


3+ years of hotel front desk manager experience required. Hilton experience preferred.

Schedule flexibility to meet demands of the hotel industry including nights, weekends and holiday coverage.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Company Description
Terrapin Management Corporation owns and operates select service hotels across the country. Our brands include Hilton, Marriott and IHG hotels. Our goal is to consistently deliver a high level of customer service to our guests and excellent financial results to our owners. This creates and enhances the value of each our properties. We accomplish this goal by improving our processes, investing in our associates, and effectively managing capital improvements. We maximize every dollar to provide a high level of return in a variety of markets and economic cycles.

Charlotte, NC


Tue, 20 Jun 2017 11:31:02 PDT