Financial Aid Customer Service Representative
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.
We are currently seeking a Financial Aid Customer Service Representative who will advance the institution's proud tradition of excellence in academics, student life and community service.
You: You thrive on helping students achieve their educational and career aspirations, and you're looking for an opportunity where you can continue learning and growing in your career.
Your mission: You'll provide high quality customer service to students, parents and the general public, and provide office clerical services as needed, to support the day-to-day operations of the Financial Aid department.
Your work: Highlights
In this role, you'll assist parents and students with the financial aid application process.
It's important that everyone feels welcome in the Financial Aid Office, and you'll ensure that they are treated with the highest level of respect, professionalism and integrity. You'll comply with all Family Educational Rights and Privacy Act (FERPA) regulations, and provide students with a confidential setting (if requested), ensuring that sensitive matters are treated appropriately. You'll respond to student questions and inquiries promptly and follow up as needed in a timely manner. In collaboration with other STU departments, you'll assist students with unusual situations and resolve issues so students can be academically successful.
Professional Development Opportunities
At HCC, we support job-related professional growth that will enable you to advance your career goals, increase institutional effectiveness and improve the quality of our programs and services. You'll discuss with your supervisor the training programs, conferences, courses and/or other relevant professional development activities you could participate in throughout the year.
Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!
Houston is a city with limitless possibilities:
If this sounds like the role for you and you're ready to join an amazing team, please apply right away.
It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
High school diploma/GED required. Associate's degree preferred.
Minimum of two (2) years professional work experience directly in a student financial aid office required. Experience must be recent, within last three years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.).
Experience working with security sensitive and confidential records.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of federal, state and institutional financial aid programs
Prior employment in a job with a great deal of customer contact is required
Excellent customer service skills, including experience answering financial aid questions by phone or mail, or in person
Excellent interpersonal, oral and written skills
Job requires a high degree of accuracy and attention to details
Ability to work under pressure; may have to work beyond the normal schedule
Ability to work independently, handle multiple tasks, set priorities and meet deadlines
Strong computer skills required, including knowledge of MS Windows, Word, Excel, Access, and PowerPoint & PeopleSoft